Frequently Asked Questions

Send Money
When can I send money? How does Western Union pay out money transfers? Who uses the Western Union money transfer service? View all questions →
Receive money
How do I pick up a money transfer? What do I need to bring to pick up money at an agent location? How can I find out if a money transfer is ready for me to pick up? View all questions →
Agent Locations
What is a Western Union agent? How can I find a nearby Western Union agent? View all questions →
Fraud faq
Are there common consumer fraud scenarios to be aware of? I received a suspicious email from someone claiming to be Western Union, what should I do? Can the Test Question feature secure my funds or delay payment of a transaction? View all questions →
Tracking the status of a money transfer
How can I find out the status of my money transfer? How can I find out if my money transfer has been paid? How can I find out if money is available for me to pick up? View all questions →
Customer questionnaire
Why am I unable to use Western Union services after receiving the message “Additional info needed, go to westernunion.com/gcr”? Why do I need to provide additional information? How can I use Western Union services again? View all questions →
Consumer Protection
Does Western Union offer an escrow service or any kind of buyer protection? Can the Test Question feature secure my funds or delay payment of a transaction? Can I use Western Union to pay for online auctions? View all questions →
Help with transfers
Why is my money transfer status “On Hold”? How can I find out if money is available for me to pick up? How can I find out if my money transfer has been paid? View all questions →