Frequently Asked Questions

Fraud
Are there common consumer fraud scenarios to be aware of? I received a suspicious email from someone claiming to be Western Union, what should I do? Can the Test Question feature secure my funds or delay payment of a transaction? View all questions →
Tracking the status of a money transfer
How can I find out the status of my money transfer? How can I find out if my money transfer has been paid? How can I find out if money is available for me to pick up? View all questions →
Customer questionnaire
Why am I unable to use Western Union services after receiving the message “Additional info needed, go to westernunion.com/gcr”? Why do I need to provide additional information? How can I use Western Union services again? View all questions →
Consumer Protection
I received a suspicious email from someone claiming to be Western Union, what should I do? What can I do if I suspect fraud or am a victim of fraud? Can I use Western Union to pay for online auctions? View all questions →
Help with transfers
How can I find out if money is available for me to pick up? How can I find out if my money transfer has been paid? How can I find out the status of my money transfer? View all questions →