At Western Union, our customers find us through a variety of channels. Tech-savvy consumers often search for reviews and comparisons on sites such as finder.com. Comparison sites can help consumers make informed decisions, based on a number of factors that may be important to them.
This year, after being put through the rigorous methodology at finder.com, Western Union won three of the finder.com Money Transfer Awards — Most Convenient, Best User Experience, and Fastest Transfer.
“Western Union is the name in money transfers for a reason. Excellent user experience, convenience and speed keep customers coming back,” said Fred Schebesta, finder.com CEO
The finder.com Money Transfer Awards are customer focused, driven by the direct needs of the customer. As a personal finance comparison site, finder.com provides information to help consumers navigate unfamiliar decisions, including sending money internationally.
Finder.com also uses an investigative process to select their award recipients, conducting three months of testing. Their team went through what everyday consumers would experience, by scouring the Internet looking for money transfer options. They then generated thousands of quotes, conducted usability testing, and fact checked sites.
Most importantly, the team at finder.com sent actual transfers, all in the name of empowering customers to make better decisions.
“Trying out a new money transfer provider is not a risk everyone can afford. The finder.com Money Transfer Awards tested providers to save customers time and money,” said Olivia Chow, finder.com Money Transfer Awards Lead Researcher.
The awards Western Union has won include:
Convenience measured by number of available transfer options and locations. If something is truly convenient, it should be able to act as a one-stop-shop. Western Union’s points of differentiation included:
- Available for transfers into a bank account in 50+ countries and territories
- High transfer maximums
- Network of cash pick-up locations
Best User Experience
Finder.com asked real users to test Western Union’s site for ease, attractiveness, and appearance of credibility. Western Union’s points of differentiation included:
- 5/5 score for site attractiveness
- Ability to generate a price quote without providing personal information
Finder.com chose the fastest method available regardless of price. Highlights include:
- Transfer to bank account arrived within 24 hours
- Signing up took less than 4 minutes
- Instant approval after sign-up
At Western Union, we strive to make it easier for our customers to move money how they want, when they want – be it through our website funded from a bank account, via our 4+ star rated app, or at any of our 500,000+ Agent locations globally. We are proud of this recognition from finder.com, and will continue to innovate and evolve to maintain a best-in-class experience for our customers.
finder.com is a personal finance website, which helps Americans compare financial products online so they can make better informed decisions. Consumers can visit finder.com to compare and learn about credit cards, mortgages, personal loans, life and travel insurance, shopping coupon codes, and so much more before choosing the option that best suits their needs.
Free to use, we’re not a bank or insurer, nor are we owned by one, and we are not a product issuer or a credit provider. We’re not affiliated with any one institution or outlet, so it’s genuine advice from a team of experts who care about helping you find better.
finder.com launched in the U.S. in September 2015 and is privately owned and self-funded by two Australian entrepreneurs – Fred Schebesta and Frank Restuccia. You can read more here: https://www.finder.com/editorial-guidelines