Western Union money transfers now delivered at home in Colombia

COVID-19 By Margaret Fogarty June 28, 2021

Western Union, a leader in cross-border, cross-currency money movement and payments, announced that Giros y Finanzas and Acciones y Valores, both master agents, are providing home delivery service for Western Union money transfers in select areas of Bogotá, Cali, Medellin, and Barranquilla.

The agents’ home delivery service will enable enrolled customers in select Colombian cities to receive cash from their loved ones, without leaving their homes. As the government implements COVID-19 restrictions on movement to ensure residents’ safety, both master agents launched the home delivery money service for receivers, available from Monday to Saturday, 8 am to 4 pm [1]. Customers of Giros y Finanzas can receive up to 800,000 COP (approximately 200 USD) per money transfer. Customers of Acciones y Valores can receive up to 8,000,000 COP (approximately 2,000 USD) per money transfer.

“We and our agents play a critical role in getting money to places, where and when it is most needed. As a purpose-driven global company, our mandate is to serve communities worldwide and this means not only serving the digitally enabled but also offline communities innovatively. This shared purpose holds true in these current times,” said Jean Claude Farah, President, Global Network, Western Union.

“The launch of this new Agent service—delivering money to customers’ homes—will help the public access cash, thereby providing essential financial services to a broad range of customers, including those who do not hold bank accounts,” added Farah.

“We are committed to doing everything we can to ensure we are ready to serve our customers responsibly. With the ongoing situation and speed at which things are changing around us, we are adapting our operations and enabling customers to receive money from the comfort of their own home,” said Juan Pablo Cruz, President, Giros y Finanzas.

Customer Guidance

Service is available in select areas of Bogotá, Cali, Medellin, and Barranquilla.

Customers of Acciones y Valores can request for home delivery service through email. After the sender notifies the receiver (who has previously enrolled with Giros y Finanzas or requested home delivery service by Acciones y Valores) that money has been sent to them, the receiver can contact the agents on the numbers below.:

Giros y Finanzas:

National number: 01 8000 111 999


+57 (1) 745 17 17

+57 (1) 746 46 64


+57 (2) 518 48 00

+57 (2) 485 91 95

+57 (2) 486 77 77


+57 (4) 604 10 10


+57 (5) 385 12 12

A Giros y Finanzas representative will then verify all the related information to process the home delivery.

Acciones y Valores:

*The service doesn’t apply for Barranquilla

National number: 01 8000 111 700

Bogotá: +57 (1) 390 5586

Cali: +57 (2) 485 1170

Medellín: +57 (4) 604 0598

WhatsApp: +57 316 722 0330

An Acciones y Valores representative will then verify all the related information to process the home delivery.

After the details are obtained and verified, the courier provider will arrive at the receiver’s residence with the money.

Before handing over the money, the courier provider will verify the receiver’s original government-issued ID. After a successful verification, the courier provider will obtain the receiver’s signature on the money transfer receipt and take a picture of handing over the money to them.

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About Western Union

The Western Union Company (NYSE: WU) is a global leader in cross-border, cross-currency money movement and payments. Our omnichannel platform connects the digital and physical worlds and makes it possible for consumers and businesses to send and receive money and make payments with speed, ease, and reliability. As of March 31, 2020, our network included over 550,000 retail agent locations offering our branded services in more than 200 countries and territories, with the capability to send money to billions of accounts. Additionally, westernunion.com, our fastest growing channel in 2019, is available in over 75 countries, plus additional territories, to move money around the world. With our global reach, Western Union moves money for the better, connecting family, friends and businesses to enable financial inclusion and support economic growth. For more information, visit www.westernunion.com.

About Giros y Finanzas

Financial Entity supervised by the “Superintendencia Financiera de Colombia”, our core business is to provide services and financial products to individuals from all segments of the Colombian population.

Our headquarter is based in Cali.

About Acciones y Valores

With 60 years of experience, Acciones y Valores ​​is a stock brokerage company that seeks to offer financial solutions that generate value for investors, clients, users, and shareholders.


Media Contacts:

Western Union Global Communications
Nicholas Mandalas; Nicholas.Mandalas@wu.com

Western Union Americas
Margaret Fogarty; margaret.fogarty@wu.com

[1] Agent Service Charges apply