Smarter, safer, together: How to identify and prevent mystery shopping scams

Fraud awareness By Western Union Fraud Prevention Team May 27, 2025

Mystery shopping can be an exciting way to earn extra income while sharing valuable feedback. But as with many great opportunities, scammers sometimes try to take advantage of eager shoppers. The good news? If you stay informed, you can protect yourself and shop with confidence.

In this blog, we’ll walk you through common mystery shopping scams, how to recognize red flags, and simple steps to keep your money and personal information safe, because when we stay smart and look out for each other, we all win.

What is mystery shopping?

Mystery shopping is when companies pay people to visit their stores, buy items, and give feedback about the shopping experience. It’s meant to help businesses improve their customer service and products. Legitimate mystery shopping jobs are real and can be fun, but scams try to trick people into paying money or giving away personal details.

How to identify a mystery shopping scam

  1. Promises of easy money: Scammers often advertise easy money for just shopping or filling out surveys. They promise a lot of money for very little effort. If someone is offering huge rewards with no real work involved, it’s a red flag.
  2. Asking for money upfront: Legitimate mystery shopping companies never ask you to pay money to join or start the job. If you’re asked to pay for training, products, or any other costs before you start, it’s a scam. They might say it’s a “processing fee” or that you need to buy a product first, but you should never pay upfront.
  3. Unprofessional emails or websites: Scammers often use websites or email addresses that don’t look professional. Look for signs like:
    • Unknown or misspelled domain names like mysteryshopper12345.com.
    • Emails that look strange, such as those from free email providers like Gmail or Yahoo, instead of a company email address.
    • No contact details or poor-quality websites.
  4. Offers that are too good to be true: If an offer seems too good to be true, it probably is. For example, if a company promises you 200 USD for shopping and writing a short review, it’s likely a scam. Legitimate companies offer fair pay for the work you do, and the pay is usually not as high as some scams promise.
  5. Pressure to act quickly: Scammers often pressure you to act fast. They may say you have limited time to accept an offer or that you need to act now to secure your place. A real company will give you time to think through, so don’t feel rushed.

How to Prevent Mystery Shopping Scams

  1. Research: Always research the company offering the mystery shopping job. Look up reviews online and see if other people have worked with them. If the company doesn’t have a website or has bad reviews, stay away.
  2. Never pay to join: Real mystery shopping companies never ask for payment from their shoppers. If you’re asked to pay for training or other costs upfront, it’s a scam. You should never have to pay to get a job or a shopping opportunity.
  3. Use trusted websites: Stick to well-known and trusted websites for mystery shopping jobs. Many legitimate mystery shopping companies have their own websites, and you can also find listings on trusted job boards. Avoid responding to job offers you find through random emails or unknown websites.
  4. Watch for red flags: If you notice any of the warning signs mentioned above, such as unrealistic promises, requests for money upfront, or poor communication, it’s best to walk away. Trust your instincts because if something doesn’t feel right, it probably isn’t.
  5. Report scams: If you come across a mystery shopping scam, report it to the authorities. In many countries, there are organizations that track scams and help prevent them. Reporting helps protect others from falling for the same trap.

Mystery shopping can be a fun and rewarding way to earn some extra cash, but you need to be careful. Scammers try to take advantage of people by offering fake job opportunities and asking for money upfront. By being aware of the red flags, doing your research, and trusting your instincts, you can prevent falling for these scams. #BeFraudSmart. For more information, go to our website.