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Marketing Functionality
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Performance Functionality
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Transaction Functionality
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Frequently Asked Questions
START ONLINE, PAY IN STORE
How does ‘Start online and pay in store’ service work?
With the ‘Start online and pay in store’ service, you could benefit from lower transfer fees than if you sent a money transfer through an agent location. This is how it works:
· Go to wu.com.
· Start a money transfer on the Send Money page
· Choose “Pay cash in store” as the payment method.
· A tracking number (MTCN) will be generated, which will be valid for 24 hours to enable you to go and pay in cash at a Western Union agent location.
· Visit one of the participating Western Union agent locations and complete the transfer.
Can I ‘lock’ the price of the transfer on wu.com?
When you start a money transfer at wu.com, the exchange rate available at that time will be the one that’s ‘locked in’ for 24 hours. Once you get to the Western Union agent location to pay for the transfer, the exchange rate will be the same as what was available at the moment you started the transfer online.
What is the benefit of ‘Start online and pay in store’?
When you start a transfer on wu.com and visit one of the participating Western Union agent locations to pay for your transfer, you do not need to fill in any forms. You save time and use the convenience of the service.
To which countries can I send money using ‘Start online and pay in store’?
Find all the countries you can send money to at wu.com.
How much money can I send with ‘Start online and pay in store’ service?
The amount of money sent depends on the region you’re sending to:
- From WAEMU to WAEMU, you can send up to 3,000,000 XOF
- From WAEMU to Zone Franc (France, Comoros):
· You can send up to 1,000,000 XOF without any supportive documentation.
· For amounts above 1,000,000 XOF, you must provide supportive documents when completing your transfer at an agent location.
- From WAEMU to any countries not in WAEMU or in Zone Franc:
· You can send up to 500,000 XOF without any supportive documentation.
· For amounts above 500,000 XOF, you must provide supportive documents when completing your transfer at an agent location.
Can I pay for my ‘Start online and pay in store’ transfer at any agent location?
You can pay for your ‘Start online and pay in store’ transfer at any of the participating Western Union agent locations. Click here to see the list for Benin.
What do I have to bring to the agent after I have started my transfer on wu.com?
You will be asked to provide the following to the agent in order to complete the transfer:
· Your mobile phone number
· The same government-issued ID you used to create your online profile
· Supportive documents as needed
· The complete amount which includes the principal and applicable fees
How do I know if my ‘Start online and pay in store’ transfer has been sent?
Once you finish filling in the details for your transfer online, a confirmation screen will be shown to you right away. After you visit one of the participating Western Union agent locations and complete your transfer, you will be given a receipt with a tracking number (MTCN) and the money will be sent. You should then provide your receiver with the MTCN to enable them to pick up the money. When the transfer is complete, and the money has been picked up by the receiver, you'll get an SMS confirmation.
How can I cancel a ‘Start online and pay in store’ money transfer?
A ‘Start online and pay in store’ transfer can be cancelled before it is paid, if this is done within 24h from the transfer creation. If you wish to do a cancellation for your online money transfer, please visit or call any Western Union Agent location.
The transfer is automatically cancelled if it is not paid for, within 24 hours.
If the transfer is paid, it can only be cancelled if the money has not been collected by the receiver in the destination country.
Can I get a receipt for my transfer?
The receipt will be provided at the agent location after the transfer is completed.
*Local regulatory restrictions in some countries, allow exchange rates to be fixed only at the time of collecting the money transfer.
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