Frequently Asked Questions

You’ll need to verify your identity to send 1,900 BGN or more. After your identity has been verified, you can send up to 9,800 BGN per transfer.

To verify your identity via email or regular mail, please follow the steps below:

1. Log in to your Western Union profile. If you don’t have a profile yet, create one.
2. Select Profile at the top right and choose Start verification now.
3. Then select Verify by letter and you’ll get a letter and form from us by regular mail.
4. Sign the form and send it back to us with a copy of an ID document in any of the following ways:

• Via email to id@westernunion.com
• Via regular mail to the following address:

Western Union Processing Lithuania, UAB

Online and Prepaid Customer Identification Unit

Balcikonio str. 9C

LT-08247 Vilnius

Lithuania

You can provide any of the following documents to verify your identity:

• Your passport
• Your EU or EEA issued national ID

All financial institutions, including Western Union, are required to collect additional identity information to know their customers better. When we understand who is sending money to whom, we can help protect your money from being used for illegal activities.

Note: You must be at least 18 years old to send or receive money with Western Union.

We might ask you for additional details to verify your identity when sending money online. 

The process may take several days. After your identity is verified, you will receive a confirmation email. If you need to send money before your verification is completed, please visit a Western Union agent location.

If you want to send more than 1.000 EUR within a 12-month period, we will need to verify your identity. After that is finished, your send limit will increase to 5.000 EUR per transfer.