Contact us

  • Chat with us

    Get in touch with our Customer Care representative for assistance

    Chat with us
  • Contact us by phone

    For fraud-related concerns or online transactions inquiries
    00 800 111 4998 or +32 2643 8881

    Bulgarian: Mon-Fri, 7:30am – 6:30pm

    English: Daily, 9:00am – 12:00am EET

  • Spot-_-WU-retail-location
    Contact us by Mail

    Western Union Processing Bulgaria
    Lithuania UAB
    J. Balcikonio Str 7, Vilnius, Lithuania LT-08247

If there is something wrong with your transfer, you can:

  • Contact us at 00 800 111 4998.

The Online Dispute Resolution (ODR) offers a simple, efficient, fast, low-cost, and out of-court solution to disputes related to online transfers. For more information go to: https://ec.europa.eu/consumers/odr/.