Contact us

If there is something wrong with your transfer, you can:

The Online Dispute Resolution (ODR) offers a simple, efficient, fast, low-cost, and out of-court solution to disputes related to online transfers. For more information go to:

To exercise your privacy rights, please contact Western Union by completing the Individual Rights Request form.


Contact us by phone

For fraud-related concerns or online transactions inquiries
00 800 111 4998 or +32 2643 8881

Bulgarian: Mon-Fri, 7:30am – 6:30pm

English: Daily, 9:00am – 12:00am EET

Contact us by Mail

Western Union Processing Bulgaria
Lithuania UAB
J. Balcikonio Str 3, Vilnius, Lithuania LT-08247

Contact us by E-mail