Frequently Asked Questions

Send Money
Who uses the Western Union Money Transfer service? What are Western Union agent locations? What is the Western Union Money Transfer service offered at agent locations? View all questions →
Receive money
How do I pick up a money transfer? What do I need to bring to pick up money at an agent location? How can I find out if a money transfer is ready for me to pick up? View all questions →
Agent Locations
What is a Western Union agent? How can I find a nearby Western Union agent? During what hours is the service available? View all questions →
Customer questionnaire
Why am I unable to use Western Union services after receiving the message “Additional info needed, go to westernunion.com/gcr”? Why do I need to provide additional information? How can I use Western Union services again? View all questions →
My WU℠ Loyalty
How do I get a My WU℠ membership? How do I redeem My WU℠ Reward Points? How do I check my Reward Points? View all questions →
New to Money Transfers
What are the fees to send money? Which credit cards do you accept? Can I send a money transfer on a holiday? View all questions →
Additional WU Services
Can I cancel a Bill Payment for a refund? How long does it take for a money transfer payment to post to a biller account? How do I find my WU Netspend prepaid card balance and track my card activity? View all questions →
Money Orders
How can I submit money order refund or photocopy request by email or fax? How long does it take to process a forgery claim? Can I change the payee name after the money order has been completed? View all questions →
Help with transfers
How do I know when my receiver got the money? Can I change the name on a money transfer? What information is required to find the status of my money transfer? View all questions →
Registration and profile settings
How do I report a WU.com or mobile app issue? How do I log in to westernunion.com? How do I change my profile privacy and marketing settings? View all questions →
Corporate Information
What should I do if an Agent’s information in Find Location is listed incorrectly? How do I become a Western Union Agent? What are the benefits of becoming a Western Union Agent? View all questions →
Protect Yourself from Fraud
What should I do if I receive an email from Western Union asking for personal information? What can I do to help protect myself from fraud? What are some common scams I should be aware of? View all questions →
Privacy
Western Union Privacy Statement Western Union Terms & Conditions What does Western Union do with my personal information? View all questions →