Choose how you’ll send money from Rwanda
Online
Transfers made easy
1.
Log in or register
- Follow the steps to create an online profile in just a few minutes.
- Verify your identity in person at any Equity Bank Rwanda PLC location after creating your profile online.
2. Start your transfer
- Enter the destination country and the amount you’d like to send.
- Choose the payout method: cash or direct to bank based on your receiver’s country.
3. Enter your receiver’s details
- If you’re sending directly to a bank account, you will need your receiver’s bank name, code, and account number1.
- You can save your receiver’s details to save time for your future transfers.
4. Pay and send
- Pay by bank transfer.
- Double check all the details before hitting send.
- You’ll get a confirmation email with the tracking number (MTCN). Use it to track your transfer and share it with your receiver only.
In person
Walk in to send money
1. Visit a Western Union agent location
- Find one nearby in our online agent locator.
2. Share your details
- Provide the agent with your full name and a valid ID from the following: a Passport, National identification card, Rwanda Refugee card, Foreigner ID or Rwandan Driver Licence.
3. Share your receiver’s details3
- Provide the agent with your receiver’s first name and last name, the destination country and the exact amount you wish to send.
- Choose the payout method: cash or direct to bank account, based on your receiver’s country.
4. Pay and send
- Pay for your transfer in cash.
- You’ll get a confirmation email with the tracking number (MTCN). Use it to
track your transfer and share it with your receiver only.
Why transfer money with us?
Send money from Rwanda with us and enjoy all the benefits we have to offer.
It’s quick
Your cash will be ready for a pickup from a Western Union agent location within minutes4.
It’s convenient
With hundreds of thousands locations in over 200 countries and territories2, finding one nearby is easy.
It’s reliable
We’ve been moving money for over 145 years.
Ready to send?
Need help?
Visit our FAQs or just get in touch.
Our Customer Care team is ready to support you by phone:
+250 788 190 000 or +250 737 360 000
(from Monday to Friday: 08:30 AM - 04:30 PM
and Saturday 08:00 AM – 01:00 PM)
or send an email to wu.support@equitybank.co.rw
1 Please use care when providing bank account information. Funds will be paid into the bank account corresponding to the account number you provide. The receiver's account must be a local currency payout account.
2 Network data valid as of 31, March 2019.
3 Please provide your receiver’s name as it appears on the ID they will be presenting to pick up the money.
4 Funds may be delayed or services unavailable based on certain transaction conditions, including amount sent, destination country, currency availability, regulatory and foreign exchange issues, required receiver action(s), identification requirements, agent location hours, differences in time zones, or selection of delayed options.