Frequently Asked Questions

Once you get to our agent location, you will be asked to provide some information like: your receiver’s first name, last name, the amount you want to send and the country you are sending to. Then just give the agent the total amount, including the applicable fees.

Western Union services are for anyone who needs to send or receive money quickly. From travelers, people supporting friends or relatives abroad, to business people who need to make faster international transfers.

They are our representatives in the different countries you need to send or receive money, they may be banks, post offices, supermarkets, grocery stores, check cashers, mailbox centers, drug stores, travel agencies, depots, airports, train and bus stations, currency exchange offices and other retailers.

You’ll need to present any official government-issued ID – primary or secondary. Primary IDs are:

• Government-issued ID.
• Passport.
• Driver’s license.
• Emergency passport.
• Voter card.
• Pension card.
• Samoa national provident card.

For secondary IDs you need to present a birth certificate. Secondary IDs include:

• Ministry Authority card.
• Military card.
• Police card.
• Correctional facility card.
• Student ID.

For non-residents, the documents needed are:

• Passport.
• Driver’s license.

Acceptable IDs are subject to the Banking laws and regulations of Samoa.

Finding an agent location in Samoa is easy, go to our agent locator tool.

There is no sending limit at any agent location in Samoa.