Frequently Asked Questions

Send money in person

Who uses Western Union money transfer services?

Western Union services are for anyone who needs to send or receive money quickly. From travelers, people supporting friends or relatives abroad, to business people who need to make faster international transfers.

Who are Western Union® agents?

They are our representatives in the different countries you need to send or receive money, they may be banks, post offices, supermarkets, grocery stores, check cashers, mailbox centers, drug stores, travel agencies, depots, airports, train and bus stations, currency exchange offices and other retailers.

How can I find a Western Union agent location in Samoa?

Finding an agent location in Samoa is easy, go to our agent locator tool.

How do I send money from an agent location?

Once you get to our agent location, you will be asked to provide some information like: your receiver’s first name, last name, the amount you want to send and the country you are sending to. Then just give the agent the total amount, including the applicable fees.

What documents can I use to send money in Samoa?

You’ll need to present any official government-issued ID – primary or secondary. Primary IDs are:

  • Government-issued ID.
  • Passport.
  • Driver’s license.
  • Emergency passport.
  • Voter card.
  • Pension card.
  • Samoa national provident card.

For secondary IDs you need to present a birth certificate. Secondary IDs include:

  • Ministry Authority card.
  • Military card.
  • Police card.
  • Correctional facility card.
  • Student ID.

For non-residents, the documents needed are:

  • Passport.
  • Driver’s license.

Acceptable IDs are subject to the Banking laws and regulations of Samoa.

How much money can I send from a Western Union agent location in Samoa?

There is no sending limit at any agent location in Samoa.

How are money transfers paid out to receivers?

Money transfers will generally be paid in cash or will be transferred directly to the receiver’s bank account if the option is available.

Restrictions may apply. Please contact a Western Union agent to get more information about restrictions.

How can I know the status of my money transfer?

You can check your transfer status online, all you need is the sender’s name and the Money Transfer Control Number (MTCN) printed on the sender’s receipt.

Can I send money at anytime in an agent location?

Each Western Union agent location determines its own hours of operation. Some have extended hours and open during weekends.

Find a nearby Western Union agent location with our agent locator tool.