Frequently Asked Questions

You’ll need to present any official government-issued ID – primary or secondary. Primary IDs are:

• Government-issued ID.
• Passport.
• Driver’s license.
• Emergency passport.
• Voter card.
• Pension card.
• Samoa national provident card.

For secondary IDs you need to present a birth certificate. Secondary IDs include:

• Ministry Authority card.
• Military card.
• Police card.
• Correctional facility card.
• Student ID.

For non-residents, the acceptable IDs are:

• Passport.
• Driver’s license (valid for non-residents from Australia and New Zealand only).

Acceptable IDs are subject to the Banking laws and regulations of Samoa.

You can go to track a transfer on WU.com. Then type in the sender’s name and the MTCN (money transfer control number). You’ll get an update on the latest status of your money transfer.

You can pick up the money at any Western Union agent location. You’ll need to provide the following information:

• Your sender’s full name
• The country where the money was sent from.
• The approximate amount that was sent.
• The tracking number – (MTCN – Money Transfer Control Number)
• Acceptable ID documents are also required

For more information, please visit your nearest Western Union agent location.

Money transfers will generally be paid in cash.
Other restrictions may apply. For more information, please visit your nearest Western Union agent location.

All fees are paid by the sender. The receiver does not pay an agent fee.

Money transfers will generally be paid in cash or will be transferred directly to the receiver’s bank account if the option is available.

Restrictions may apply. Please contact a Western Union agent to get more information about restrictions.