Frequently Asked Questions

Yes, before making your first online transfer, you will need to verify your profile. To do this, you will need to fill out the online registration form with the following information: full name, date and country of birth, ID details (type, number, expiry date, issuer) and an address. If the address was not displayed on the ID document, the you will be asked to provide additional documents.

When an expired ID is detected, you will be required to provide a new one.

Once you have successfully registered online, you will be asked to visit one of the below listed Currency No.1 locations in and verify your identity and phone number in person:

• No.1 Currency  Pacific Federal Pacific house, Saleufi, Apia;
• No.1 Currency  Samoa – Salelologa Levian building, Salelologa, Savaii;
• No.1 Currency  Samoa – DBS Development Bank of Samoa building, Beach Road, Apia.

After presenting a valid government-issued ID at the nearest verification location, you will receive a confirmation by phone. If you need to send money before your verification is completed, please visit a Western Union agent location.

You’ll need to present any official government-issued ID – primary or secondary. Primary IDs are:

• Government-issued ID.
• Passport.
• Driver’s license.
• Emergency passport.
• Voter card.
• Pension card.
• Samoa national provident card.

For secondary IDs you need to present a birth certificate. Secondary IDs include:

• Ministry Authority card.
• Military card.
• Police card.
• Correctional facility card.
• Student ID.

For non-residents, the acceptable IDs are:

• Passport.
• Driver’s license (valid for non-residents from Australia and New Zealand only).

Acceptable IDs are subject to the Banking laws and regulations of Samoa.

You can find all locations for physical verification here.