Frequently Asked Questions

Anyone who needs to send or receive money quickly. This often includes people who are supporting friends or relatives living in a foreign country, travelers, and business people who need to make fast international remittances.

Western Union agent locations are independent businesses that provide money transfer service to their customers on behalf of Western Union.

Western Union agent locations offer the ability to send money using cash worldwide.

The sender initiates the transaction by completing a Send Money form and paying the agent cash to cover the transfer amount plus applicable fees. The agent immediately processes the transaction.

To pick up the money, the receiver completes a Receive Money form at any Western Union agent location and provides proper identification. The agent then pays the transfer amount to the receiver.

Sending money with the Western Union money transfer service from an agent location does not require credit cards, debit cards, bank accounts, or memberships. You will need to show valid identification.

You can usually send any amount you wish. However, for certain amounts and transfers, you may be subject to certain security compliance requirements and may have to provide additional information or documentation.

Generally, we pay your money transfer in cash but in some cases, pay out may be made in the form of a money transfer cheque, a combination of cash and cheque, and in some locations, directly to your bank account. Learn more about depositing directly to a bank account. Other restrictions may apply.

Any time after the money transfer has been sent, you can check your transfer status online. All you need is your name and the tracking number (MTCN) printed on your receipt to verify if the money transfer has been paid.

You can check your transfer status online. All you need is the sender’s name and the tracking number (MTCN) printed on the sender’s receipt to determine if the money is available for pick up.

You may pick up your money transfer at any agent location. You will need to complete a Receive Money form with the following information:

• Name
• Address
• Amount expected
• Sender’s name
• City and country being sent from

Acceptable documentary evidence of identity is also required.

Some restrictions may apply.

Primary identification verifying the full name (birth certificate, etc.) and one form of non-primary identification verifying the current or permanent address (e.g. utility bill, a letter from a hostel manager confirming temporary residence).

Each Western Union agent location determines its own hours of operation, and most maintain extended hours, or even stay open around the clock.

Find a nearby agent location.

Find a nearby agent location online or look for Western Union in your local telephone directory.

It depends on how you have chosen to transfer money from the US to Canada. In some cases, your money may arrive in minutes⁴ with cash pickup – otherwise, expect it to take one to two banking days.

1. Log in or register to get started. Choose ‘Send now’.
2. Enter ‘Vietnam’ as your destination. At this point, you’ll be able to get an impression of how long your money transfer might take.
3. Choose ‘Bank account’ and enter your receiver’s details⁵. Alternatively, select a previous receiver’s account.
4. Pay with your credit card³/debit card.
5. Check your inbox for your confirmation email. Note down your unique tracking number (MTCN) and share it with your receiver – they’ll need it to get their funds.

You can send up to USD 4,300 to a bank account in Vietnam online per day, or 1,800 to MoMo mobile wallet.

1. Start by heading to an agent location near you.
2. Go straight to the counter with your government-issued ID. You’ll also need your receiver’s bank details⁵, address and phone number.
3. Pay by cash or card.
4. Take your receipt and tracking number (MTCN). Use this to track your money transfer and share it with your receiver.

Money transfer times vary depending on the amount you send and your transfer method.

• Money transfers to a bank account via credit card³ or debit card.
• Sending money to a bank account via bank transfer is fast and easy.
• Transferring money for cash pickup can arrive within minutes⁶ at a participating agent location in Vietnam.
• Transfers to Vimo mobile wallets are in minutes².