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Frequently Asked Questions

Send Money Online


 

Can I send money online with Western Union?

Yes, you can send money online from wu.com. Once you have registered and created an online profile, you’ll be able to send money all around the globe. After you've chosen your destination country, you'll see the types of services available to you.

 

How do I complete my first money transfer online in El Salvador?

After you register you can start your first money transfer online in El Salvador. Registration is simple and takes only a few minutes. Make sure you have a credit or debit card issued in El Salvador, or a bank account created in El Salvador before you start. During your profile verification process, you’ll be asked to visit a verification location and show a valid government-issued ID and proof of address. If your profile is successfully confirmed, you will then be able to send money online.

If you have any questions while registering online, please call AirPak customer care center + 503-2250-8600.

 

To which countries can I send money online?

Find all the countries you can send money at wu.com. Also you can check online the countries you can transfer money directly to a bank account.

Sending money within El Salvador is available.

 

How do I pay for my money transfer online?

You can pay online using a El Salvador issued Visa®, Mastercard® credit or debit card. After you've chosen your destination country, you'll see the types of services available to you

For more details about online payments, please call AirPak customer care + 503-2250-8600.

 

How much money can I send online from El Salvador?

Once your profile has been confirmed at the verification location, you will be able to send money online. 1500 USD per transaction.

If you need more information, you can call AirPak customer care center number at + 503-2250-8600.

 

How do I know if my online transfer has been approved?

Your online receipt will show if your transfer has been approved. When the transfer is complete, you'll get a SMS message with your money transfer control number (MTCN).

 

How can I cancel a money transfer after it was sent?

A money transfer can only be cancelled if it has not been collected by the receiver in the destination country or haven’t been deposit in your receiver’s bank account.

If you wish to cancel your online money transfer, please call our AirPak customer care center + 503-2250-8600.

 

Can I get a receipt for my transfer?

Yes, you can also see the details of all your transfers in your profile section on https://www.airpak.com.sv

 

What is a Money Transfer Control Number (MTCN)?

The money transfer control number (MTCN) is a unique number assigned to your transfer. Your receiver will need this number when they pick up their money, and it can also be used to track your transfer.