Frequently Asked Questions

Registration and profile settings

Does it cost anything to register for online services?

No, it’s free to register.

How many times can I register?

Registration with a valid identification document and an email address is possible only once.

How do I change my password?

Follow the steps below to change your password:  

  1. Log into your profile. 
  2. Choose Reset password.

Enter the new password and select Save.

How can I change or update my Western Union profile?

You can change or update your Western Union profile information from the “Profile overview” tab after you log in on the westernunion.com.
After your identity is verified you cannot change your name, surname, date of birth and nationality. If you require to change this information after your identity is verified, please contact our Western Union Customer Care  number at  65 6336 2000, for English and Chinese (Mandarin only from 8 am to 12 am), or send an  email to SingaporeEnglish.customer@westernunion.com (if you need support in English) or to SingaporeMandarin.customer@westernunion.com for Chinese speakers.

Who can register and send money online?

Anyone who meets the following conditions can use our online services:
  • Individuals must have a valid National Registration Identity Card (NRIC) or a driver’s licence. If you are a foreigner in Singapore, you will need to present a Foreign Identity Number (FIN), a work permit issued in Singapore or an international passport .
  • Must be of at least 18 years old.
  • Must accept the Terms and Conditions of using this service.
  • Must have a valid email address.
  • Must have a valid phone number.
  • Must have a credit or debit card, or a bank account in Singapore.

How do I update my email address in my profile?

Follow the steps below to update your email address:

  1. Log into your profile.
  2. Enter the new email address and select Save to confirm the changes.
  3. Verify your email address.
  4. Select continue.

After you’ve successfully updated your email address, use the new email address to log into your Western Union profile. 

Note: The option to update your email address is not yet available on the mobile app.

How do I change my profile privacy and marketing settings?

  1. On the website, log into your Western Union profile.
  2. Click the Menu icon and select Settings from the dropdown.
  3. In the Information sharing section, select the check box.
  4. Select Save changes.

 

How do I update my postal address and phone number?

Follow these steps to update your postal address and phone number:

On our website or the Western Union mobile app:

  1. Log into your profile.
  2. Select your name from the menu at the top. 
  3. Enter your new postal address and phone number. 
  4. Select Save or Update to confirm the changes.

 

How do I log into my Western Union profile?

To log into your Western Union profile, please follow the steps below:

  1. Select Log in.
  2. Enter your registered email address and password.
  3. Choose Continue or Log in to proceed. 

If you forget your password, you can reset it by choosing Forgot password.

 

How do I add my debit card, credit card1 or a bank account?

To add a new payment method, please follow the steps below: 

On our website: 

  1. Log into your profile.
  2. Go to the Payment preferences section.
  3. Select Add new credit or debit card. To add a bank account, choose Bank accounts and log into your bank account online.
  4. Enter your card or bank account information and select Save.

On our mobile app: 

  1. Log into your profile.
  2. Select Profile from the menu.
  3. Select Payment options.
  4. Add a new debit card, credit card, or a new bank account.

1 Credit card issuer may charge an additional fee and other associated interest charges. Use a debit card to avoid these charges.

 

How do I delete my profile?

We’re sorry to see you go. Please note that you will lose your existing MyWU points (if any) by taking this step and your complete transfer history will be erased.
To delete your profile, contact our Customer Care.

How do I register with Western Union?

If you are a new user, you can register with Western Union via our website or mobile app.

Steps to register on our website or app:

  1. Select Join now.
  2. Enter the required details.
  3. Verify your email address.
  4. Log into your new profile.

What do I do if I forgot my User ID / login password/ or repeatedly entered incorrect details?

Your User ID is your email address.
If you forgot your password, you can click on “Forgot password” option and a new password will be sent to your email.
If you repeatedly entered incorrect details or your profile is locked, please try log in to your profile in 30 minutes. You can also contact our Western Union Customer Care  number at  65 6336 2000, for English and Chinese (Mandarin only from 8 am to 12 am), or send an  email to SingaporeEnglish.customer@westernunion.com (if you need support in English) or to SingaporeMandarin.customer@westernunion.com for Chinese speakers.

Why do I have to answer a security question?

The security question adds an extra layer of protection to your profile. This question is used to verify your identity to help protect you against an unauthorized user gaining access to your profile.

Why am I getting an error when I request a security code on my phone number? How to reset password with a phone number in such case?

It’s possible that your phone number is associated with multiple profiles due to which you are getting an error. For security reasons, you cannot reset password with a phone number associated with multiple profiles. In this case, we suggest you reset password using the password reset link sent to your registered email ID. You can update a new phone number by visiting your profile and can reset password with this new number in the future, if required.

How do I provide my ID?

While creating your online profile you will be asked to enter your ID type, number, issuer, issue date and expiration date. Please make sure you have a valid National Registration Identity Card (NRIC) or a driver’s licence. If you are a foreigner in Singapore, you will need to present a Foreign Identity Number (FIN), a work permit issued in Singapore or an international passport  
For the “Video chat” option, you will be asked to show the front and the back side of your ID. Verification takes just a few minutes.
For the “Based on previous in-store records” option, you will be requested to enter the same information on the ID you used for sending money in-person at an agent location. Verification is instant.  
If your ID has expired, you will be asked to verify your ID again using the video identification option. If video identification is not available due to operating hours, then you may visit the nearest agent location and send money in person.

Why am I not able to change the country code on forgot password page?

Currently, the security code can be requested only on a Singapore based mobile number. If your registered mobile number is from a different country, we suggest you reset password using the password reset link sent to your registered email ID.

My registered phone number is not a mobile number. How can I use this number to reset the password?

Your registered phone number needs to be a mobile number to receive the security code for resetting the password. In such case, we suggest you reset your password using the password reset link sent to your registered email ID.

I didn’t receive a security code when I tried resetting the password. What should I do?

There may be a technical error or a network issue due to which you didn’t receive a security code. In such case, you can still reset your password using the password reset link sent to your registered email ID.