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Marketing Functionality
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Frequently Asked Questions
Send Money in Person
Who uses Western Union money transfer services?
Who are Western Union® agents in Mali?
How can I find a Western Union® agent location in Mali?
How do I send money from an agent location?
What are acceptable documents for picking up money in Mali?
How can I find out if my money transfer has been paid?
How can I find out if a money transfer is available for pick up?
Who uses Western Union money transfer services?
Western Union’s services are for anyone who needs to send or receive money quickly. From travelers and people supporting friends or relatives abroad, to business people who need to make faster international transfers.
Who are Western Union® agents in Mali?
They are our representatives who will help you send or receive money. In Mali, they are our partner Banks.
How can I find a Western Union® agent location in Mali?
You can easily locate a Western Union agent location online, just use our agent locator.
How do I send money from an agent location?
The first step is to locate the nearest agent location (find it in our agent locator online), then you should give your receiver’s details to the agent. Once all the information is entered, you will be asked to give the total amount including the service fees. The transfer will be completed after this and the money available in minutes1 to your receiver. Don’t forget to get the tracking number (MTCN) from your receipt and share it only with your receiver, he or she will need it to pick up the cash.
What are acceptable documents for picking up money in Mali?
For money pickups at a Western Union agent location, your receiver must present one of the following types of IDs:
- A valid passport (for non-Mali residents)
- A government issued ID (for Mali residents
Acceptable IDs are subject to the rules and regulations of the Central Bank of Mali.
How can I find out if my money transfer has been paid?
You can check your transfer status online. All you need is your name and the tracking number (MTCN) printed on your receipt.
How can I find out if a money transfer is available for pick up?
You can check your transfer status online. All you need is the sender's name and the tracking number (MTCN) printed on the sender's receipt.
When can I visit a Western Union’s agent location?
Each Western Union agent location has its own hours of operation. These are usually the banking hours.
Find a nearby Western Union agent location.