Frequently Asked Questions

Why do I need to provide additional information?

All financial institutions, including Western Union, are required to collect additional identity information to know their customers better. When we understand who is sending money to whom, we can help protect your money from being used for illegal activities.

What will I be asked to do?

You will be asked to provide your photo identification document and your address.

Moreover, depending on your transaction amount and/or type, some or all of the following may be also required:

  • You may be asked to provide your address card
  • You may be asked questions by the agent
  • You may be asked for a telephone interview
Will my information be safe?

The information you provide is for Western Union internal use only. The transfer and storage of your personal information will be handled in accordance with the privacy statement and will not be shared with third parties, other than required by law or to meet regulatory requirements.

How will Western Union use my personal information?

Western Union says how we use your personal information in our money transfer terms and conditions. This information is available on the form or receipt that you receive and sign when you send or receive money. You can also find details in our online privacy statement. If you have any further questions, please contact us using the personal information section of the terms and conditions or via the Contact Us section.

When will I be asked to provide additional information?

Sometimes local or global rules and regulations require us to collect additional information from people sending money online or at an agent location. These requirements are based on transfer amounts, receiver’s country, and other factors.

Find more details in our privacy statement or in the terms and conditions on your money transfer receipt.

What additional documents may I need to provide?
  • Photo ID documents:
  • Proof of address documents:

Note:

Proof of address documents must have been issued within the last 3 months and sent to you at your home address.

The local authority letter can be original or printed from the Internet.

I was asked for an additional interview. Why?

Depending on the location and service type, we may be required to collect additional information. Western Union complies with all regulatory standards.

Can my transfer still get rejected? What can I do?

Occasionally, money transfers get rejected. If you are eligible for a refund, you will need to go to an agent location.

What if I choose not to share my information?

Western Union is required to comply with regulatory standards and internal policies. Without additional information, you will not be allowed to send or receive money.

Where can I learn more about this legal requirement?

You can access the Hungarian regulations for Record Keeping and Client Identification for Money Services Businesses online.

What should I do if I have questions that aren’t answered here?

For more information about this process, please contact us at 802 00159, or +32 2639 7118