Western Union cares about the privacy of our California consumers and is committed to collecting, using, storing, protecting, disclosing and sharing your personal information in accordance with the California Consumer Privacy Act of 2018, as amended by the California Privacy Rights Act of 2020 (“CCPA”). This California Resident Privacy Notice (“California Notice”) is applicable to residents of California and, in conjunction with the Global Privacy Statement, is intended to address the requirements of the CCPA.
This notice does not apply to workforce-related personal information collected from California-based employees, job applicants, contractors, or similar individuals but does apply to personal information collected in the context of business-to-business (B2B) transactions.
This California Notice applies to “personal information” that we collect, meaning information that identifies, relates to, describes, references, is reasonably capable of being associated with, or could reasonably be linked, directly or indirectly, with a particular consumer, or household (“Personal Information”). Personal Information under this California Notice does not include:
We collect Personal Information to deliver the products and services you request, to save you time and money, to enhance your experience, and to support our business operations.
In the 12 months prior to the most recent update of this California Notice, Western Union may have collected or received the Personal Information and Sensitive Personal Information (SPI) categories listed below. Not all categories of information will be collected for each individual.
Identifiers: Such as your name, postal address, e-mail address, and telephone number; social profile and network information; IP address; device identifier; mobile ad identifier; cookies; beacons; and pixel tags.
Device Information and Online Activity: Such as device and online identifiers, keystroke patterns indicative of human or bot website/app usage, mobile and web network activity and related information (such as Mac address, IP address, cookie IDs, browser activity, and other information associated with your browsing history), and social media information.
Biometric Information: Biometric information such as face geometry, voice prints, or fingerprints.
Commercial Information: Such as Transaction history information, credit or debit card numbers, and financial account numbers.
Communications: Communication details (such as the content of emails, text messages, or other communications), and call logs, where Western Union is a party to the exchange.
Demographic Information: Demographic information, such as age, gender, citizenship, ethnicity, date of birth, family or marital status, household income, education, professional and employment information.
Geolocation: Location information, such as geolocation information.
Sensitive Personal Information: Government-issued identifiers (such as social security, driver’s license, state identification card, or passport number), account log-in and financial information (such as payment card details), and precise geolocation.
Preferences and Inferences: Individual preferences and characteristics, such as inferences related to transfer patterns and behaviors, and aptitudes.
Western Union may have collected Personal Information about you from the following Categories of Sources:
Western Union may use your personal information for the purposes described in How Western Union Uses the Personal Information It Collects section of the Global Privacy Statement and as set for the below:
Western Union may sell or share Personal Information with third parties for various purposes including cross-context behavioral advertising or sharing among Western Union affiliates. These kinds of disclosures may be deemed selling or sharing Personal Information under California law, and you have the right to opt out of these disclosures. We may sell or share for cross-context behavioral advertising purposes (and may have sold or shared during the 12-month period prior to the last update of this California Notice) the following categories of Personal Information to the following categories of third parties:
Personal Information Category | Categories of Third Parties with whom we may share your Personal Information |
Identifiers | ∙ Service providers · Advertising and social networks · Data analytics providers · Our affiliates and subsidiaries |
Device Information and Online Activity | · Service providers · Advertising and social networks · Data analytics providers · Our affiliates and subsidiaries |
Commercial Information: | · Service providers · Advertising and social networks · Data analytics providers · Our affiliates and subsidiaries |
Demographic Information: | · Service providers · Advertising and social networks · Data analytics providers · Our affiliates and subsidiaries |
Geolocation | · Advertising and social networks · Data analytics providers |
Preferences and Inferences | · Advertising and social networks · Data analytics providers |
Western Union does not knowingly collect, sell or share (for cross-context behavioral advertising) the Personal Information of consumers under 16 years of age. For more information about Western Union’s marketing practices as they may relate to minors, please see the Global Privacy Statement.
To exercise your right to opt-out of the sale of your Personal Information, please follow this link: https://wuprod.service-now.com/wu_privacy or submit a Personal Information request as described above in the section of our Global Privacy Statement entitled Accessing, Deleting And Correcting Your Personal Information And Changing Your Choices.
During the 12-month period prior to the Last Updated date of this California Notice, we may have disclosed your Personal Information with certain categories of third parties as described in the Who Western Union Shares Your Personal Information With section of the Global Privacy Statement. The categories that may have been disclosed are:
We will keep the Personal Information we collect about you for as long as necessary to carry out the purposes set forth in the Global Privacy Statement and this California Notice, or any other notice provided at the time of data collection, but no longer than as required or permitted under applicable law or internal Western Union policy. We dispose of the information we collect in accordance with Western Union’s retention policies and procedures.
As a California resident, you can make certain requests regarding your Personal Information, and we will fulfill each request to the extent required by law. If we are unable to comply with your request in whole or in part, we will notify you with reasons for the denial.
As stated in more detail below, you can request that we:
To exercise these rights, please follow this link Rights Requests or submit a personal information request as described above in the section of our Global Privacy Statement entitled “ACCESSING, DELETING AND CORRECTING YOUR PERSONAL INFORMATION AND CHANGING YOUR CHOICES”.
We will not discriminate against you for exercising your rights. If you choose to exercise your rights, we will not deny you services (unless you have requested that we delete certain data necessary for providing the services), charge different prices or rates, provide a different level of service or suggest that you might receive a different price or level of quality for services. Some programs or membership services require usage of personal information to function, so compliance with your request may impact those experiences.
If you request access to, or the correction or deletion of, your Personal Information, we will, as a matter of security, verify your identity before disclosing the requested information. To do so, we may ask that you log into your account or provide us with your:
You may be asked to log into your online account and complete a one-time passcode validation. In the event that additional documentation is necessary to verify your identity, we will notify you directly.
What If We Can’t Verify Your Identity?
If we can’t verify your identity, we will notify you, and your request(s) to access, rectify, or delete your Personal Information may not be processed. Requests may be denied if we have reason to believe that they are fraudulent.
Authorized Agent Requests
If you use an authorized agent to submit a request, we may require that the authorized agent provide us with proof that you gave the agent signed permission to submit the request. In addition, we may also require you to do either of the following: (1) verify your own identity directly with us; or (2) directly confirm with us that you have provided the authorized agent permission to submit the request on your behalf.
We may deny a request from an authorized agent if the agent cannot meet the above requirements. Further, before responding to a request from an authorized agent, we will still require the authorized agent to provide us with enough information so that we can verify your identity.
The following summary provides California residents’ data request volumes for calendar year 2022:
Data requests received: 102
Data Request complied with in whole or in part: 77
Data Requests Denied or Closed:
Average time (days) to respond:
If we provide a financial incentive, we will provide you with the details, including how the incentive is related to your data before you participate so that you may make an informed decision about whether and how to participate. In the event you decide to take advantage of a financial incentive, you will always have the right to withdraw from participation, and we will provide you with directions on how to do so.
Where we maintain or use deidentified information, we will continue to maintain and use the deidentified information only in a deidentified fashion and will not attempt to re-identify the information.
For questions or concerns about this California Notice, our Global Privacy Statement and privacy practices, please contact us wuprivacy@westernunion.com or as further specified in the Contacting Us section of the Western Union Global Privacy Statement.