Why do I need to provide additional information?
When will I be asked to provide additional information?
How will Western Union use my personal information?
What additional documents may I need to provide?
What if I did not have the documents ready when
I was asked for an additional interview. Why?
Can my transfer still get rejected? What can I do?
What if I choose not to share my information?
Where can I learn more about this legal requirement?
What should I do if I have questions that aren’t answered here?
Why do I need to provide additional information?
All financial institutions, including
Depending on your transaction amount, type, and location, some or all of the following may be required:
When will I be asked to provide additional information?
Sometimes local or global rules and regulations require us to collect additional information from people sending money online or at an agent location. These requirements are based on transfer amounts, receiver’s country, and other factors.
Find more details in our privacy statement or in the terms and
How will Western Union use my personal information?
What additional documents may I need to provide?
To verify your identity, Western Union requires at least one identification (ID) and one non-identification document.
* Proof of address documents must have been issued within the last 3 months and sent to you at your home address.
** The local authority letter can be original or printed from the Internet.
What if I did not have the documents ready when Western Union asked for them?
You can upload the documents online at upload.wu.com, or you can take them to an agent location. Always use your full name as it appears in your documents.
If I provided identity documents for an online transfer, will I need to provide them again for an in-person transfer?
Yes. Requirements are different for online and in-person transactions.
I was asked for an additional interview. Why?
Depending on the location and service type, we may be required to collect additional information. Western Union complies with all regulatory standards.
Can my transfer still get rejected? What can I do?
Occasionally, money transfers get rejected. If you are eligible for a refund, you will need to go to an agent location.
What if I choose not to share my information?
Western Union is required to comply with regulatory standards and internal policies. Without additional information, you will not be allowed to send or receive money.
Where can I learn more about this legal requirement?
You can access the Cyrpus regulations for Record Keeping and Client Identification for Money Services Businesses online.
What should I do if I have questions that aren’t answered here?
For more information about this process, please contact us at:
For transaction inquiries
By Phone:
+357 22710400
Monday- Friday 08:00-21:00, Saturday 10:00-22:00, Sunday 08:00-22:00
By E-mail:
westernunioncy@gapmoneytransfer.com