All financial institutions, including
Depending on your transaction amount, type, and location, some or all of the following may be required:
Sometimes local or global rules and regulations require us to collect additional information from people sending money online or at an agent location. These requirements are based on transfer amounts, receiver’s country, and other factors.
Find more details in our privacy statement or in the terms and
* Proof of address documents must have been issued within the last 3 months and sent to you at your home address.
** The local authority letter can be original or printed from the Internet.
You can upload the documents online at upload.wu.com, or you can take them to an agent location. Always use your full name as it appears in your documents.
Yes. Requirements are different for online and in-person transactions.
Depending on the location and service type, we may be required to collect additional information. Western Union complies with all regulatory standards.
Occasionally, money transfers get rejected. If you are eligible for a refund, you will need to go to an agent location.
Western Union is required to comply with regulatory standards and internal policies. Without additional information, you will not be allowed to send or receive money.
You can access the Cyrpus regulations for Record Keeping and Client Identification for Money Services Businesses online.
For more information about this process, please contact us at:
For transaction inquiries
Monday- Friday 08:00-21:00, Saturday 10:00-22:00, Sunday 08:00-22:00