Frequently Asked Questions
Send money in person
Anyone who needs to send or receive money quickly uses Western Union. These include people supporting friends or relatives abroad, travellers and business people who need to make fast, international remittances.
Western Union agent locations are independent businesses that provide money transfer services to their customers on behalf of Western Union.
Western Union agent locations offer the ability to send money worldwide using cash.
You'll need to complete a "To Send Money" form and pay the agent the amount you want to send, plus fees, in cash.
To pick up the money, the receiver will complete a "To Receive Money" form at any Western Union agent location and provide proper identification. The agent then pays the transfer amount to the receiver.
Sending money with Western Union from an agent location doesn't require credit cards, debit cards or bank accounts. But you will need to show a valid ID.
You can usually send any amount. However, for certain amounts and transfers, you may be subject to additional security and asked to provide additional information or documentation.
- Current passport
- National identity card
Generally, we pay cash to your receiver. But, in some cases, payment may be made by cheque, or a combination of cash and cheque.
Other restrictions may apply.
Any time after the money has been sent, you can check your transfer status online. All you need is your name and the tracking number (MTCN) printed on your receipt.
You can check your transfer status online. All you need is the sender's name and the tracking number (MTCN) printed on the sender's receipt.
You can pick up your money at any agent location. You'll need to complete a "To Receive Money" form with the following information:
- Amount expected
- Sender's name
- Sender's city and country
Acceptable ID documents are also required.
Some restrictions may apply.
Each Western Union agent location determines its own hours of operation. Some have extended hours and some even stay open 24 hours.
Find a nearby agent location online or look for Western Union in your local telephone directory.