Frequently Asked Questions

Registration

Do I need to register to send money online?

Yes, to send money you need to be registered. Once you have successfully registered on westernunion.com, please go to the nearest Orabank agent location with the same ID that you registered with.

Is there a charge to register on Western Union’s website?

No, it’s free of charge.

What do I need to register and send money online through Western Union?

Anyone who meets the following requirements can register and start sending money online.

  • Must have a government-issued ID (for residents in the following countries: Ivory Coast, Togo, Benin, Bissau Guinea, Burkina Faso, Mali, Niger and Senegal).
  • Must have a valid passport (for non-residents in following countries: Ivory Coast, Togo, Benin, Bissau Guinea, Burkina Faso, Mali, Niger and Senegal)
  • Must be of at least 18 years of old.
  • Must accept our Terms and Conditions.
  • Must have a valid phone number.
  • Must have a bank account in Ivory Coast, a valid debit, credit or pre-paid card issued by any bank in one of the following countries (Ivory Coast, Togo, Benin, Bissau Guinea, Burkina Faso, Mali, Niger and Senegal).

How many times can I register?

Registration with a valid ID and an email address is possible only once.

How can I change or update my WU profile?

You can change or update your WU Profile information from the Profile Overview tab after you log in to wu.com.

After your identity is verified you cannot change your name, last name, date of birth and nationality. If you require to change this information after your identity is verified, please contact Western Union’s Customer Care number at +225 20 25 55 51 or send an email to oci.wu.support@orabank.net..