Frequently Asked Questions

WU® mobile app

Does Western Union Benin has a mobile app?

Yes, and it’s available for iOS and Android.

Does it cost anything to use the mobile app in Benin?

There’s no fee to download the app or to access the app from your mobile phone. But mobile phone data access and calling charges will apply. Please contact your mobile phone network provider for details.

Please note that Western Union® money transfer fees* will apply if you send money using the mobile app.

* Western Union also makes money from currency exchange. When choosing a money transmitter, carefully compare both transfer fees and exchange rates. Fees and foreign exchange rates may vary by brand, channel, and location based on a number of factors. Fees and rates subject to change without notice.

How do I get the mobile app in Benin?

You can download the app from the  App Store  (iOS) and from  Google Play (Android).

How can I send money using the mobile app?

Customers that have been already verified can use their existing log in details to send money with the Western Union® mobile app.

If you are a new customer, you can register directly on the app in just a few minutes. You will need to verify your phone number and you will need to present one of the following types of IDs at an Orabank location:

·  Valid passport (for non-Benin residents)

·  Government-issued ID (for Benin residents)

Learn more about sending money online.

What services can I access with the mobile app in Benin?

With you mobile app you can:

  • Send money: Verified users can send money using their online login details. If you are a new user, you can register directly on the app or on wu.com.
  • Calculate amounts: Get up-to-date exchange rates and compare fees* for Western Union®.
  • Track a transfer: Find out the status of your transfers with Western Union® tracking app feature.
  • Find an agent location: Get the locations for thousands of Western Union’s agents around the globe.

* Western Union also makes money from currency exchange. When choosing a money transmitter, carefully compare both transfer fees and exchange rates. Fees and foreign exchange rates may vary by brand, channel, and location based on a number of factors. Fees and rates subject to change without notice.

How do I get a log in to access My Profile in the mobile app?

Simply use your existing online log in. New customers can register directly on the app or register for free online on wu.com.