Frequently Asked Questions

Send money online
How do I send money online? How soon is my money available for pick up when I send online? What options do I have to pay for my online transfer? View all questions →
Western Union® mobile app
Does Western Union Burkina Faso have a mobile app? What services can I access with the mobile app in Burkina Faso? Does it cost anything to use the mobile app in Burkina Faso? View all questions →
Send money in person
Who uses Western Union money transfer services? Who are Western Union® agents in Burkina Faso? How can I find a Western Union® agent location in Burkina Faso? View all questions →
Receive money
How do I collect my money? How does an agent pay out money transfers powered by Western Union? How much does it cost to receive money? View all questions →
Registration and profile settings
Do I need to register to send money online? Is there a charge to register on Western Union’s website? What requirements are needed to register to send money online with Western Union? View all questions →
Identity verification
Does Western Union need to verify my identity? What do I do if I forget my User ID, login password or my profile is locked? What do I do if I want to change my login details password, email address or mobile number? View all questions →
Consumer Protection
Are there common fraud scenarios that I should be aware of and things I shouldn’t send my money for Someone claiming to be from Western Union e-mailed me. What should I do? Can the Test Question feature secure my funds or delay payment of a transaction? View all questions →
Send money to a bank account from Burkina Faso
Can I send money to a bank account, and how does it work from Burkina Faso? To which countries can I send money directly to my receiver’s bank account? How do I send money to a bank account from Burkina Faso? View all questions →
Send money to a mobile wallet from Burkina Faso
What is a mobile wallet? How can I send money to a mobile phone? What about currency exchange rates? View all questions →
Customer questionnaire
Why am I unable to use Western Union services after receiving the message “Additional info needed, go to westernunion.com/gcr”? Why do I need to provide additional information? How can I use Western Union services again? View all questions →