Disclaimer
Disclosure according to part 8 of CRR
Note according to § 38 Abs 2 ESAEG
Information for depositors in accordance with §37a BWG
Formularz Informacyjny dla Deponentów zgodnie z § 37a BWG
Scheda informative per il depositante secondo § 37a BWG
Informace pro vkladatelé souladu §37a BWG
Feuille d’information pour le déposant selon l´article §37a BWG
Imprint
Legal Notice
Western Union International Bank GmbH
In addition to other products, as an independent agent within the Western Union money transfer network, Western Union International Bank GmbH carries out and provides money transfers for consumers and businesses. Customers can transfer money quickly and easily through a network of more than 500.000* Western Union locations in over 200 countries and territories around the world.
*Agent location count valid as of 30 June 2023.
Company Headquarters:
The Icon Vienna (Turm 24)
Wiedner Gürtel 13
1100 Wien
Austria
Tel. +43-1-506 17 100
Email: office@westernunionbank.com
German Regional Office:
Western Union International Bank GmbH, Niederlassung Deutschland
Kurfürstendamm 11
10719 Berlin
Germany
Commercial Register Number:
FN 256184t, Vienna Commercial Court
VAT Number: ATU 61347377
DVR Number: 2111221
License: licensed credit institution according to Article 1 of the Austrian Banking Act
Competent Supervisory Authority : Financial Market Authority (FMA), Otto-Wagner-Platz 5, 1090 Vienna, Austria.
Authorized to represent:
Managing Directors: Christian Berger, Doris Lahey-Anzinger
Intellectual Property:
©2005-2024 Western Union Holdings, Inc.
All rights reserved
The WESTERN UNION name, logo and related trademarks and service marks, owned by The Western Union Company, are registered and/or used in the U.S. and many foreign countries. All other trademarks, service marks and trade name references in this site are the property of their respective owners.
Any use, copying or reproduction of the Western Union trademarks or logos contained in this site, without prior written permission of Western Union, is strictly prohibited.
Privacy Statement
Read our Privacy Statement
Contact us
By phone
Austria: (0) 1 4240528
From outside Austria, call: +4314240528
By Email
Contact our Data Protection Officer by email: wuprivacy@westernunion.com
By Postal Mail
Western Union International Bank GmbH
The Icon Vienna (Turm 24), Wiedner Gurtel 13, 1100 Vienna, Austria
Complaints
In the event you have a complaint, believe an error has been made or have an enquiry in relation to the Service, please contact customer services: call 0800-297-579*, email us at austria.customer@westernunion.at or contact us via our website at www.westernunion.com/at/en/. We will investigate your request and provide you with regular updates on its progress. An acknowledgement of your complaint will be sent to you within 5 business days of the complaint being received. The acknowledgement will contain the date of receipt plus a reference number, which should be used in all further communications with Western Union.
If you are dissatisfied with the resolution proposed by Western Union, you have the right to refer your complaint to the Bankenschlichtung (www.bankenschlichtung.at) or your local governmental office. Contact details of these offices are available here.
*Free calls from landlines and public phones. Standard network charges may apply for mobile calls. Lines are open Monday to Sunday from 7am – 10pm.