Frequently Asked Questions

Send and receive money in person
Who uses the Western Union Money Transfer service? What are Western Union® Agent locations? What is the Western Union Money Transfer service offered at agent locations? View all questions →
Customer questionnaire
Why am I unable to use Western Union services after receiving the message “Additional info needed, go to westernunion.com/gcr”? Why do I need to provide additional information? How can I use Western Union services again? View all questions →