You can find the answers to many of your questions below.
But if you still need to know more, do not hesitate to call Western Union customer care number at +678 28076 (for online services only).
Once you have registered and created your profile, you would be able to start your first money transfer online in Vanuatu. After you’ve chosen your destination country, you’ll see the types of services available to you.
Register and start your first money transfer online in Vanuatu. Registration is simple and takes only a few minutes. Make sure you have a bank account created in Vanuatu with an online access (preferably) before you start. During your profile verification process, you’ll be asked to visit a verification location and show a valid government-issued ID. If your profile is successfully confirmed, you will then be able to send money online.
If you have any questions while registering online, please call Westernunion.com customer care number at +678 28076 (for online services only)
Find all the countries you can send money at wu.com. Also you can check online the countries you can transfer money directly to a bank account.
Domestic transfers within Vanuatu are available.
You can pay online using your Vanuatu issued bank account only with an online access preferably. After you’ve chosen your destination country, you’ll see the types of services available to you. For more details about online payments, please call Westernunion.com customer care number at +678 28076 (for online services only).
Once your profile has been confirmed at the verification location, you will be able to send online up to 100,000 VUV per transfer. Note that if you want to send more than 100,000 VUV, you’ll need to visit an agent location. For more details about online payments, please call Westernunion.com customer care number at +678 28076 (for online services only)
Your online receipt will show if your transfer has been approved. When the transfer is complete, you’ll get a SMS message or email with your money transfer control number (MTCN).
A money transfer can only be cancelled if it has not been collected by the receiver in the destination country or haven’t been deposited to your receiver’s bank account. If you wish to cancel your online money transfer, please call our Westernunion.com customer care number at +678 28076 (for online services only).
Yes, a receipt will be sent to your email address after the transfer is completed. You can also see the details of all your transfers in your profile section on wu.com.
The money transfer control number (MTCN) is a unique number assigned to your transfer.
Your receiver will need this number when they pick up their money, and it can also be used to track your transfer.
Anyone who needs to send or receive money quickly uses Western Union. These include people supporting friends or relatives abroad and travellers who need to make fast, international transfers.
Western Union agent locations are independent businesses that provide money transfer services to their customers on behalf of Western Union. They are our representatives in the different countries you need to send or receive money, they may be banks, post offices, supermarkets, grocery stores, check cashers, mailbox centers, drug stores, travel agencies, depots, airports, train and bus stations, currency exchange offices and other retailers.
Finding an agent location in Vanuatu is easy, go to our agent locator tool.
Once you get to our agent location, you will be asked to provide some information like your receiver’s first name, last name, the amount you wish to send, the country you are sending to and your government-issued ID; then just give the agent the total amount including the applicable fees.
You’ll need to present any official government-issued ID, such as: passport, driver’s license, firearms license ID, Vanuatu student ID, employment ID card, National provident fund card, national ID card.
Acceptable IDs are subject to the banking laws and regulations of Vanuatu.
You can send up to 1,000,000 VUV from agent location in Vanuatu. For transfers higher than 1,000,000 VUV supporting documents will be required. If you need more information on what documents you will need to submit you can visit any Western union agent location.
Money transfers will generally be paid in cash or will be transferred directly to the receiver’s bank account if the option is available.
Restrictions may apply. Please contact a Western Union agent to get more information about restrictions.
You can check your transfer status online, all you need is the sender’s name and the Money Transfer Control Number (MTCN) printed on the sender’s receipt.
Each Western Union agent location determines its own hours of operation. Some have extended hours and open during weekends.
Find a nearby Western Union agent location with our agent locator tool.
To pick up money transfer you’ll need to present any official government-issued ID, such as passport, driver’s license, firearms license ID, Vanuatu student ID, employment ID card, National provident fund card, national ID card.
Acceptable IDs are subject to the Banking laws and regulations of Vanuatu.
You can go to track a transfer at wu.com. Then type in the sender’s name and the MTCN (money transfer control number). You’ll get an update on the latest status of your money transfer.
You can pick up the money at any Western Union agent location. You’ll need to provide the following information:
For more information, please visit your nearest Western Union agent location.
Money transfers will generally be paid in cash.
Other restrictions may apply. For more information, please visit your nearest Western Union agent location.
All fees are paid by the sender.
Western Union values its business and takes pride in delivering your funds in the quickest and most reliable way possible. However, it is important that you protect yourself from fraudsters who are out to get your money.
Below are some frequently asked questions about fraud. For more information, please visit the Fraud awareness section here.
Yes. Only use Western Union to send money to friends and family. Never send money to someone you have not met in person. Scammers sometimes encourage people to transfer money. Do not transfer money to anyone who asks you to send them money:
If you transfer money, the person you’re sending it to gets the money quickly. After the money is paid, Western Union may not be able to give you a refund, even if you are the victim of fraud, except under limited circumstances.
If you receive an email from anyone claiming to be from Western Union and you are unsure about it, do not click on any links in the mail. This may be a “phishing” attempt to acquire sensitive information from you. Instead, immediately please contact Westernunion.com Customer Service Center number at +678 28076 (for online services only).
Western Union will never send you e-mails to ask for your user ID, password, or credit card details.
In some countries, senders are asked to provide a ‘Test Question’ and its answer when they initiate the transfer. In cases where a ‘Test Question’ was provided by the sender, the receiver may be required to give the answer when picking up the funds. The ‘Test Question’ feature is designed for emergency situations where the receiver still needs to provide proper identification. It should never be used as additional security or to delay payment. In many places, we’ll pay the receiver whenever the receiver shows proper identification, even if he/she does not know the answer to the question. Test question is not available for payout in Vanuatu.
The ‘Test Question’ feature is designed for emergency situations where the receiver still needs to provide proper identification. It should never be used as additional security or to delay payment. In many places, we’ll pay the receiver whenever the receiver shows proper identification, even if he/she does not know the answer to the question. Test question is not available for payout in Vanuatu.
You should immediately visit our agent location for assistance with a transaction that you believe was sent for fraud. You should also file a report with your local law enforcement. You should also contact your government’s Office of Consumer Affairs and police station if you are uncertain or suspicious of a telephone, mail, or e-mail solicitation.
Registration is required for most of our services. After you open wu.com you’ll need to complete the profile registration form and follow these steps:
No, it’s free to register.
Anyone who meets the following conditions, can use our online money transfer service.
Registration with a valid ID and phone number is possible only once.
If your profile hasn’t been verified, you can change or update your Western Union profile information from the “Profile overview” tab after you log in to wu.com.
After your profile has been verified you cannot change your name, last name, date of birth and nationality. If you require to change this information after your identity is verified, please contact Westernunion.com customer care number at +678 28076 (for online services only)
If you forgot your password, you can select the “Forgot password” option and a new password will be sent to your phone number. If you repeatedly entered incorrect details or your profile is locked, please try to log in to your profile after 30 minutes or contact Westernunion.com customer care number at +678 28076 (for online services only).
You can change your password on the “Profile overview” page after you log in. Please select “Edit profile” from the right-side menu and change your password.
For online registration, you can use only one phone number. After you verify your phone number, it cannot be changed online. Changes would only be possible at nearest verification location.
30 days before your ID expires you will be notified by SMS. You will be required to verify your identity by visiting verification location (link to verification locations) for a repeat ID verification. Once your ID is verified, you will be able to send money online right away.
Please contact Westernunion.com customer care number at +678 28076 (for online services only).
Yes, before making your first online transfer, you will need to verify your profile:
First, fill out the online registration form and provide the following information: full name, date and country of birth and ID details (type, number, expiry date and issuer).
When an expired ID is detected, you will be required to provide a new one.
Once you have successfully registered online, you will be asked to visit one of the below listed Currency in Vanuatu and verify your identity and phone number in person:
After presenting a valid government-issued ID at the nearest verification location, you will receive a confirmation by phone. If you need to send money before your verification is completed, please visit a Western Union agent location.
You’ll need to present any official government-issued ID, such as: passport, Government issued national ID, National Provident Fund card, driver’s license, Employment ID card, Government issued Superannuation ID, Vanuatu student ID, Firearms license.
ID should have the following data: full name, date of birth, issue date, number, expiry date and country of issue. If this data is not present on primary ID then secondary ID should be presented.
Acceptable IDs are subject to the Banking laws and regulations of Vanuatu.
You can find all locations for physical verification here.
Agent locations are places where you can transfer money using Western Union. Agent locations may be in supermarkets, grocery stores, check cashers, mailbox centers, drug stores, travel agencies, depots, and other retailers. In some countries, they may be in banks, travel agencies, post offices, airports, train, and bus stations, and currency exchange offices.
Use this link to find an agent location near you.
You’ll need to provide a valid identification document, transaction details, and pay the agent the amount you want to send, plus fees, in cash.
Western Union agent locations offer the ability to send and receive money around the world using cash.
You can send up to 1,000,000 VUV from agent location in Vanuatu. Any transfers for more than 1,000,000 VUV require an address verification and occupation status.
With the ‘Start online and pay in store’ service, you could get access to lower transfer fees than if you directly started the transfer at an agent location. This is how it works:
Local restrictions in some countries, allow exchange rates to be fixed only when collected
When you start a money transfer at wu.com, the exchange rate1 available at that time will be the one that’s ‘locked in’ for 24 hours. Once you get to the agent location to pay the amount you wish to transfer, the exchange rate will be the same as what was available at the moment you started the transfer online.
When you start a transfer at wu.com, you won’t need to fill in any forms when paying for it at a participating agent location. That means that you won’t need to stay in line at the agent location saving you time.
Find all countries you can send money to at wu.com.
You can also check online the list of countries you can transfer money directly to a bank account.
Yes, you can pay for your ‘Start online and pay in store’ transfer at any of the participating Western Union agent locations.
You will be asked to provide the following documents to complete the transfer:
Once all the steps for your online transfer are completed, a confirmation screen will pop up right away. After you visit a participating agent location and pay for your transfer, an MTCN will be generated and you will be given a receipt. After this, the funds will be sent. The receipt is the confirmation that your money transfer has been sent.
Remember to share the MTCN with your receiver, as they will need it to pick up the money. When your receiver collects the money, you’ll get an SMS confirmation message or an email.
You can only cancel a ‘Start online and pay in store’ transfer if the money has not been collected by the receiver in the destination country, or if the transfer is automatically cancelled after no payment has been received within 24 hours.
If you wish to cancel your online money transfer, please call Western Union Customer Care.
Yes, you’ll get a receipt at the agent location after the transfer is completed.
The money transfer control number (MTCN) is a unique code assigned to your transfer. When you start a money transfer online, you will receive the MTCN at the agent location on your receipt.
Your receiver will need this number when they pick up their money, and it can also be used to track your transfer. Do not share this number with anyone other than your intended receiver.
1 Local restrictions in some countries, allow exchange rates to be fixed only when collected.