Learn How to Use Your Phone Card

You earned it! Your reward points are now redeemed for phone time. Who’s first on your list to call? You’re only a few steps away from hearing their voice. Here are all the instructions you need to get started.

Get a Phone Pin

In order to get a PIN, please call Customer Service at 1-877-986-0469


Get started by calling 1-888-628-8862 and follow three easy steps:


For calls to Canada/US call: 1+ area code + phone number
For international calls call: 011 + country code + city code + phone number


Add time whenever you want or add it automatically when time gets low. Visit and log in to My WU or call 1-888-520-7924 or visit a participating Western Union agent location.

Check out our low rates for calls to almost anywhere in the world.

Phone service provided by Group of Gold Line and not Western Union. For customer service and current rate information call 1-888-520-7924 or visit Calls are billed in 1-minute increments and are rounded up to the nearest penny. Phone time rewards expire 90 days after award date. Prepaid minutes expire 365 days after latest recharge. Calls initiated from a pay phone are subject to a surcharge of 90 cents.  As of June 1, 2010, the maximum charge per minute for calls within the continental U.S. is 3.5 cents. International rates differ according to destination; calls to cellular phones will be billed at higher rates. Rates are subject to applicable taxes and may change without notice. Calls to 700, 900 or certain toll-free numbers or operator-assisted calls may be blocked or charged at a higher rate.