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File a Complaint

To file a complaint, please contact Western Union Customer Service before contacting your jurisdiction with a complaint.

Listed below are several ways to contact Western Union Customer Service

phone:Western Union Customer Service 1-800-325-6000
write:Western Union
Attn: Executive Resolutions Department
P.O. Box 6036
Englewood, Colorado 80155
email:executiveresolutionsdept@westernunion.com

After first contacting Western Union, if you still have an unresolved complaint regarding the company’s money transmission services, please click on the jurisdiction link below and direct your complaint to the appropriate contact.

 

Alabama CustomersAlaska CustomersAmerican Samoa CustomersArizona Customers
Arkansas CustomersCalifornia CustomersColorado CustomersConnecticut Customers
Delaware CustomersDistrict of Columbia CustomersFlorida CustomersGeorgia Customers
Guam CustomersHawaii CustomersIdaho CustomersIllinois Customers
Indiana CustomersIowa CustomersKansas CustomersKentucky Customers
Louisiana CustomersMaine CustomersMaryland CustomersMassachusetts Customers
Michigan CustomersMinnesota CustomersMississippi CustomersMissouri Customers
Montana CustomersNebraska CustomersNevada CustomersNew Hampshire Customers
New Jersey CustomersNew Mexico CustomersNew York CustomersNorth Carolina Customers
North Dakota CustomersNorthern Mariana Islands CustomersOhio CustomersOklahoma Customers
Oregon CustomersPennsylvania CustomersPuerto Rico CustomersRhode Island Customers
Texas CustomersSouth Dakota CustomersTennessee CustomersSouth Carolina Customers
Utah CustomersUS Virgin Islands CustomersVermont CustomersVirginia Customers
Washington CustomersWest Virginia CustomersWisconsin CustomersWyoming Customers

 

Alabama Customers:

Alabama Securities Commission

Online:
http://www.asc.state.al.us/

Telephone number:
800-222-1253

 

For Alaska Residents Only:

If your issue is unresolved by Western Union Financial Services, Inc. / Western Union International Services, LLC – 1-800-325-6000, please submit formal complaints with the State of Alaska, Division of Banking & Securities.

Please download the form here: https://www.commerce.alaska.gov/web/portals/3/pub/DBSGeneralComplaintFormupdated.pdf

Submit formal complaint form with supporting documents:

Division of Banking & Securities PO Box 110807 Juneau, AK  99811-0807

If you are an Alaska resident with questions regarding formal complaints, please email us at dbs.licensing@alaska.gov or call Nine Zero Seven Four Six Five Two Five Two One

 

American Samoa Customers:

American Samoa Office of Financial Institutions

Online:
www.americansamoa.gov/contactus

Telephone number:
(684) 633-4155

Arizona Customers:

Arizona Department of Insurance and Financial Services

Online:
https://difi.az.gov/

Telephone number:
800-544-0708

 

Arkansas Customers:

Arkansas Securities Department

Online:
http://www.securities.arkansas.gov/

Telephone number:
800-981-4429

By mail:
#1 Commerce Way, Suite 402
Little Rock, AR 72202

 

California Customers:

Department of Financial Protection and Innovation (DFPI).

Online:
https://dfpi.ca.gov/

Telephone number:
866-275-2677
916-327-7585

By email:
consumer.services@dfpi.ca.gov

By mail:
Department of Financial Protection and Innovation (DFPI)
Attn: Consumer Services
2101 Arena Boulevard,
Sacramento, CA 95834

 

Colorado Customers:

Colorado Division of Banking

Online:

https://banking.colorado.gov/

Telephone number:
303-894-7575

By mail:
Colorado Division of Banking
1560 Broadway, Ste. 975
Denver, Colorado 80202

Colorado Consumer Complaint Notice

 

Connecticut Customers:

Connecticut Department of Banking

Online:
http://www.ct.gov/dob

Telephone number:
1-800-831-7225

1-860-240-8600

 

Delaware Customers:

Delaware Office of State Bank Commissioner

Online:
http://banking.delaware.gov/

Telephone number:
302-739-4235

 

District of Columbia Customers:

District of Columbia Department of Insurance, Securities, & Banking

Online:
http://disb.dc.gov

Telephone number:
202-727-8000

 

Florida Customers:

Florida Office of Financial Regulation

Online:
http://www.flofr.com/

Telephone number:
850-487-9687

 

Georgia Customers:

Georgia Department of Banking & Finance

Online:
http://www.dbf.georgia.gov/

Telephone number:
888-986-1633

 

Guam Customers:

Guam Department of Revenue & Taxation

Online:

https://www.guamtax.com/app/contactus.do

Telephone number:
1-671-635-7664

 

Hawaii Customers:

Hawaii Division of Financial Institutions

Online:
http://cca.hawaii.gov/dfi/

Telephone number:
808-586-2820

 

Idaho Customers:

Idaho Department of Finance

Online:
http://finance.idaho.gov/

Telephone number:
208-332-8000

 

Illinois Customers:

Illinois Department of Financial and Professional Regulation

Online:
http://www.idfpr.com/

Telephone number:
312-814-6910

 

Indiana Customers:

Indiana Department of Financial Institutions

Online:
http://www.in.gov/dfi/

Telephone number:
317-232-3955

 

Iowa Customers:

Iowa Division of Banking

Online:
http://www.idob.state.ia.us/

Telephone number:
515-281-4014

 

Kansas Customers:

Kansas Office of the State Bank Commissioner

Online:
http://www.osbckansas.org

Telephone number:
785-380-3939

 

Kentucky Customers:

Kentucky Department of Financial Institutions

Online:
http://kfi.ky.gov

Telephone number:
1-800-223-2579
1-502-573-3390

 

Louisiana Customers:

Louisiana Office of Financial Institutions

Online:
http://www.ofi.louisiana.gov/

Telephone number:
888-525-9414
1-225-925-4660

 

Maine Customers:

Maine Bureau of Consumer Credit Protection

Online:
http://www.credit.maine.gov/

Telephone number:
207-624-8527
800-332-8529 (ME Only)

 

Maryland Customers:

Maryland Office of the Commissioner of Financial Regulation

500 North Calvert Street, Suite 402

Baltimore, Maryland 21202

Attention: Consumer Services Unit

Online:
http://www.dllr.state.md.us/finance

Telephone number:
888-784-0136

The Commissioner of Financial Regulation for the State of Maryland will accept all questions or complaints from Maryland residents regarding Western Union Financial Services, Inc., NMLS # 906983, or Western Union International Services, LLC, NMLS # 906985, at 500 N. Calvert St., Suite 402, Baltimore, MD 21202, phone 888-784-0136

 

Massachusetts Customers:

Massachusetts Division of Banks

Online:
http://www.mass.gov/dob

Telephone number:
800-495-2265

 

Michigan Customers:

Michigan Department of Insurance & Financial Services

Online:
https://www.michigan.gov/difs

Telephone number:
877-999-6442

 

Minnesota Customers:

Minnesota Department of Commerce

Online:
http://mn.gov/commerce

Telephone number:

1-800-657-3602

651-539-1600

 

Mississippi Customers:

Mississippi Department of Banking & Consumer Finance

Online:
http://www.dbcf.ms.gov

Telephone number:
601-321-6901

 

Missouri Customers:

Missouri Division of Finance

Online:
http://www.finance.mo.gov/

Telephone number:
573-751-3242

 

Montana Consumers:

For consumers located in Montana, please contact Western Union directly

 

Nebraska Customers:

Nebraska Department of Banking & Finance

Online:
http://www.ndbf.ne.gov/

Telephone number:
877-471-3445

 

Nevada Customers:

Nevada Financial Institutions Division

Online:
http://www.fid.state.nv.us/

Telephone number:
702-486-4120

 

New Hampshire Customers:

New Hampshire Banking Department

Online:
http://www.nh.gov/banking/

Telephone number:
603-271-3561

 

New Jersey Customers:

New Jersey Department of Banking & Insurance

Online:
http://www.state.nj.us/dobi

Telephone number:
800-446-7467

609-292-7272
New Mexico Customers:

New Mexico Financial Institutions Division

Online:
https://www.rld.nm.gov/financial-institutions/

Telephone number:
505-476-4885

 

New York Customers:

New York State of Department of Financial Services

Attn: Consumer Assistance Unit

One Commerce Plaza

Albany, NY 12257

Online:
www.dfs.ny.gov

Telephone number:
800-342-3736

 

North Carolina Customers:

North Carolina Office of the Commissioner of Banks

Online:
http://www.nccob.gov/public

Telephone number:

1-919-733-3016

 

North Dakota Customers:

North Dakota Department of Financial Institutions

Online:
http://www.nd.gov/dfi/

Telephone number:
701-328-9933

 

Northern Mariana Islands Customers:

CNMI Department of Commerce

Online:

https://commerce.gov.mp/divisions/office-secretary/banking

Telephone number:
(670) 644-80220

Ohio Customers:

Ohio Division of Financial Institutions

Online:
http://www.com.ohio.gov/fiin/

Telephone number:
866-278-0003

 

Oklahoma Customers:

Oklahoma Banking Department

Online:
http://www.ok.gov/banking/

Telephone number:
405-521-2782

 

Oregon Customers:

Oregon Division of Financial Regulation

Online:

http://dfr.oregon.gov/Pages/index.aspx

Telephone number:
1-888-877-4894 (OR Only)

503-378-4140

 

Pennsylvania Customers:

Pennsylvania Department of Banking and Securities

Online:

http://www.dobs.pa.gov/

Telephone number:
717-787-1854
800-600-0007

 

Puerto Rico Customers:

Puerto Rico Office of Commissioner of Financial Institutions

Online:
http://www.ocif.pr.gov/Pages/default.aspx

Telephone number:
800-981-7711

 

Rhode Island Customers:

Rhode Island Dept. of Bus. Regulation – Div. of Banking

Online:
https://dbr.ri.gov/divisions/banking/

Telephone number:
401-462-9500

 

South Carolina Customers:

South Carolina Office of the Attorney General

Online:
http://www.scag.gov

Telephone number:
803-734-3970

 

South Dakota Customers:

South Dakota Division of Banking

Online:
https://dlr.sd.gov/banking/default.aspx

Telephone number:
605-773-3421

 

Tennessee Customers:

Tennessee Department of Financial Institutions

Online:
http://www.tennessee.gov/tdfi/

Telephone number:
800-778-4215

 

Texas Customers:

Texas Department of Banking

2601 N. Lamar Blvd.

Austin, Texas 78705-4294

Online:
http://www.dob.texas.gov

Telephone number:
877-276-5554
512-475-1300

 

Utah Customers:

Utah Department of Financial Institutions

Online:
https://dfi.utah.gov/

Telephone number:
801-538-8830

 

Vermont Customers:

Vermont Department of Financial Regulation

Online:
http://dfr.vermont.gov

Telephone number:

802-828-3301

 

US Virgin Islands Customers:

U.S Virgin Islands Division of Banking, Insurance and Financial Regulation

Online:
https://ltg.gov.vi/departments/banking-insurance-and-financial-regulation/

Telephone number:
340-774-2991

 

Virginia Customers:

Virginia Bureau of Financial Institutions

Online:
http://www.scc.virginia.gov/bfi/index.aspx

Telephone number:
804-371-9657

 

Washington Customers:

Washington Department of Financial Institutions

Online:
http://www.dfi.wa.gov/

Telephone number:
877-746-4334

 

West Virginia Customers:

West Virginia Division of Financial Institutions

Online:
http://www.dfi.wv.gov/Pages/default.aspx

Telephone number:
304-558-2294

 

Wisconsin Customers:

Wisconsin Department of Financial Institutions

Online:
http://www.wdfi.org/

Telephone number:
608-261-9555

 

Wyoming Customers:

Wyoming Department of Audit

Online:
http://audit.state.wy.us/banking/

Telephone number:
303-777-6605