Send money to an inmate's commissary account

Western Union Inmate Services

Send money and stay connected to someone you care about.

It’s hard when a loved one’s in prison. But Western Union makes it easy for you to show them you care and that you’re thinking of them. With your support, inmates can still enjoy some of the comforts of home and the outside world.

Send money directly to their inmate account using Western Union. They’ll be able to use the money in the commissary to buy everyday essentials and more. Western Union has years of experience and trusted relationships with prisons. Stay connected and send love—inside. 

How do I send money to an inmate in a correctional facility?

We offer three easy options - online, by phone, or in person. Choose the way that works best for you.

What if I get an error message trying to send money to an inmate?

An error means we can’t process the inmate number you entered. The number must be 8 digits followed by the last name. For example: 12345678Smith. Please make sure there are no dashes, colons, periods, or hyphens on the page.

Already sent money? You can track the transfer.

Not sending to an inmate the Federal Bureau of Prisons? To send to another facility, please visit

  • Online
    • Log in to Western Union inmate service account or click "Get Started" to send money to an inmate.
    • Enter the inmate's first name and last name.
    • Please make sure to enter the inmate's number and last name in the account number field. For example: 12345smith.
  • In person
    • Include the inmate's number under Account Number.
  • By phone
    • Call 1-800-634-3422 (Español: 1-800-325-4045) from any verifiable phone number (sorry, no pay phones).

    • Enter your information as the system prompts you.

    • If you have any problems, ask for a Customer Care representative. They’ll help guide you through the process.

Network Data as of 31 December 2011.

Funds may be delayed or services unavailable based on certain transaction conditions, including amounts sent, destination country, currency availaibility, regulatory issues, identification requirements, agent location hours, differences in the time zones, or selection of delayed options. Additional restrictions may applay. See Send form for details.

Western Union also makes money from currency exchange. When choosing a money transmitter, carefully compare both transfer fees and exchange rates. Ask your nearest Western Union Agent location for an overview of our fee tables and destinations.

Welcome to Western Union

Welcome to our new, updated website. Before you log in and send money, you’ll need to do the following:

  1. Confirm your email address
  2. Choose 2 security questions

To log in on a mobile device, use the same credentials. You’ll earn My WU Points for every online, in person, or phone transfer.