Frequently Asked Questions

Send money online

 

How do I send money online?

How long does it take to send money online?

Where can I send money online to?

How do I pay?

How much can I send online?

How do I know if my online transfer's been approved?

How can I cancel a money transfer after it was sent?

Can I get a receipt for my transaction?

 

How do I send money online?

You can send money online using Western Union website. You can send money from Debit/Credit card to Cash at an agent location.

Learn more about how to send money online.

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How long does it take to send money online?

Here are a few ways you can send money online using Western Union:

  • Money in minutes:

If your money is needed within minutes, you can send online using your credit or debit card. Online services are 24/7 all year round. Receivers can pick up cash at Western Union locations worldwide, depending on the hours of operation at that location.

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Where can I send money online to?

Please see the following page for overseas countries.

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How do I pay?

You can pay with Debit/Credit Card (Visa and MasterCard). For more details, please contact your bank.

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How much can I send online?

For domestic transfers you can send up to:

  • 15.000 UAH per transaction
  • 90.000 UAH per month

For international transfers you can send up to:

  • 12.000 UAH per transaction

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How do I know if my online transfer's been approved?

Online receipt will show whether transfer was approved. If more information needed before an online transfer could be completed, customer will be contacted by Western Union. When the transfer's complete, customer gets an email with transfer tracking number (MTCN).

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How can I cancel a money transfer after it was sent?

Cancellation or return of the Transfer is possible only before the moment of payment of the Transfer to the Receiver.

If sender wants to cancel/return the transfer he can contact the Bank.  Sender has to log in to the Account on the Western Union Website using a login and a password. Then contacts the Support Service via the chat function on the Western Union Website and informs of the need to cancel/return the Transfer. The employee of the Support Service of the Bank requests the Sender to indicate the details.

Sender also can call Agent Privat Bank +380 (800) 500-003 or 3700 from your mobile, service is available 24/7.

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Can I get a receipt for my transaction?

Receipt page with transfer information will be displayed at the end of the transaction. You can also print it or save as PDF format document by clicking Print button on receipt page.

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