Frequently Asked Questions
Send money online
You can send money online using Western Union website. You can send money from Debit/Credit card to Cash at an agent location.
Learn more about how to send money online.
Here are a few ways you can send money online using Western Union:
- Money in minutes:
If your money is needed within minutes, you can send online using your credit or debit card. Online services are 24/7 all year round. Receivers can pick up cash at Western Union locations worldwide, depending on the hours of operation at that location.
Please see the following page for overseas countries.
You can pay with Debit/Credit Card (Visa and MasterCard). For more details, please contact your bank.
For domestic transfers you can send up to:
- 15.000 UAH per transaction
- 90.000 UAH per month
For international transfers you can send up to:
- 12.000 UAH per transaction
Online receipt will show whether transfer was approved. If more information needed before an online transfer could be completed, customer will be contacted by Western Union. When the transfer's complete, customer gets an email with transfer tracking number (MTCN).
Cancellation or return of the Transfer is possible only before the moment of payment of the Transfer to the Receiver.
If sender wants to cancel/return the transfer he can contact the Bank. Sender has to log in to the Account on the Western Union Website using a login and a password. Then contacts the Support Service via the chat function on the Western Union Website and informs of the need to cancel/return the Transfer. The employee of the Support Service of the Bank requests the Sender to indicate the details.
Sender also can call Agent Privat Bank +380 (800) 500-003 or 3700 from your mobile, service is available 24/7.
Receipt page with transfer information will be displayed at the end of the transaction. You can also print it or save as PDF format document by clicking Print button on receipt page.