Frequently Asked Questions
Send money in person
Anyone who needs to send or receive money quickly uses Western Union. These include people supporting friends or relatives abroad.
They are Western Union representatives that you can approach in order to send or receive money. In other countries, they may be banks, post offices, supermarkets, grocery stores, check cashers, mailbox centers, drug stores, travel agencies, depots, airports, train and bus stations, currency exchange offices and other retailers.
You can easily locate a Western Union Agent in Ukraine online or call PrivatBank +380 (800) 500-003 or 3700 from your mobile, service is available 24/7.
For in-person service at Agents’ locations please call our partners in Ukraine:
Raiffeisen bank Aval
0 800 500-500
0 800 500 450
Ukrainian Financial Group
0 800 500 100
0 800 3000 90 or 332
0 800 30 70 30
0 800 30 10 38
Credit Europe Bank 044 390 67 28
048 722 21 44
- Current passport
- National identity card
Generally, we pay cash to your receiver. But, in some cases, payment may be made by cheque, or a combination of cash and cheque.
Other restrictions may apply.
You can check your transfer status online. All you need is the sender's name and the tracking number (MTCN – Money Transfer Control Number) printed on the sender's receipt.
You can pick up your money at any agent location. You'll need to complete a "To Receive Money" form with the following information:
- Amount expected
- Sender's name
- Sender's city and country
- Acceptable ID documents are also required
Other local requirements may be asked for by the front line staff at the location.
Each Western Union Agent location determines its own hours of operation. Some have extended hours and some even stay open 24 hours.
Find a nearby agent location.