Frequently Asked Questions

Send money in person

 

Who uses Western Union® Money Transfer service?

Who are Western Union® Agents?

How can I find a Western Union Agent location in Ukraine?

What are acceptable documents for picking up money?

How are money transfers paid out to receivers?

How can I find out if a money transfer is available for pickup?

How do I pick up a money transfer?

When are Western Union services available?

 

Who uses Western Union® Money Transfer service?

Anyone who needs to send or receive money quickly uses Western Union. These include people supporting friends or relatives abroad.

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Who are Western Union® Agents?

They are Western Union representatives that you can approach in order to send or receive money. In other countries, they may be banks, post offices, supermarkets, grocery stores, check cashers, mailbox centers, drug stores, travel agencies, depots, airports, train and bus stations, currency exchange offices and other retailers.

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How can I find a Western Union Agent location in Ukraine?

You can easily locate a Western Union Agent in Ukraine online or call PrivatBank +380 (800) 500-003 or 3700 from your mobile, service is available 24/7.

For in-person service at Agents’ locations please call our partners in Ukraine:

PrivatBank
3700

Raiffeisen bank Aval
0 800 500-500

Pravex-bank
0 800 500 450

Ukrainian Financial Group
0 800 500 100

Unicreditbank (Ukrsotsbank)
0 800 3000 90 or 332

Pivdennyi bank
0 800 30 70 30

Meta bank
0 800 30 10 38

Credit Europe Bank 044 390 67 28

Investbank
048 722 21 44

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What are acceptable documents for picking up money?

Acceptable IDs:

  • Current passport
  • National identity card

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How are money transfers paid out to receivers?

Generally, we pay cash to your receiver. But, in some cases, payment may be made by cheque, or a combination of cash and cheque.

Other restrictions may apply.

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How can I find out if a money transfer is available for pickup?

You can check your transfer status online. All you need is the sender's name and the tracking number (MTCN – Money Transfer Control Number) printed on the sender's receipt.

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How do I pick up a money transfer?

You can pick up your money at any agent location. You'll need to complete a "To Receive Money" form with the following information:

  • Name
  • Address
  • Amount expected
  • Sender's name
  • Sender's city and country
  • Acceptable ID documents are also required

Other local requirements may be asked for by the front line staff at the location.

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When are Western Union services available?

Each Western Union Agent location determines its own hours of operation. Some have extended hours and some even stay open 24 hours.

Find a nearby agent location.

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