Frequently Asked Questions

Receive money in person

 

How do I collect my money?

How do I know if my money transfer has been received?

How does an Agent pay out money transfers powered by Western Union?

How do I pick up a money transfer?

How much does it cost to receive money?

What are acceptable documents for picking up money?

How can I find out if a money transfer is available for pickup?

When are Western Union® services available?

 

How do I collect my money?

Visit an Agent location near you with your government-issued ID. You will also need to ask the Sender for the Money Transfer Control Number (MTCN)**.

**The MTCN is a mandatory requirement for payout in many countries. Your Western Union® Agent will be able to provide you with more information.

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How do I know if my money transfer has been received?

Simply locate the 'Tracking' link on the homepage of our website. Then type in the Sender's name and Money Transfer Control Number (MTCN). We will then update you on the latest status of your money transfer.

Check your money transfer status now

Or call contact our partners in Ukraine

PrivatBank
3700

Raiffeisen bank Aval
0 800 500-500

Pravex-bank
0 800 500 450

Ukrainian Financial Group
0 800 500 100

Unicreditbank (Ukrsotsbank)
0 800 3000 90 or 332

Pivdennyi bank
0 800 30 70 30

Meta bank
0 800 30 10 38

Credit Europe Bank 044 390 67 28

Investbank
048 722 21 44

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How does an Agent pay out money transfers powered by Western Union?

Generally, money transfers are paid out in cash. Other restrictions may apply.

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How do I pick up a money transfer?

You can pick up your money at any Agent location. You will need to complete a "To Receive Money" form or provide Agent’s operator with the following information in other ways:

  • Name
  • Approximate amount expected
  • Sender's name
  • Sender's country
  • Money Transfer Control Number (MTCN)
  • Acceptable ID documents

You may be asked to provide additional information by the staff at the location.

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How much does it cost to receive money?

All fees are paid by the Sender. Receiving money is free of charge unless the Receiver chooses to receive the money in a different currency or to a device or an account which is not part of the Send transaction. Western Union may make money from foreign currency exchange***.

*** Western Union also makes money from currency exchange. When choosing a money transmitter, carefully compare both transfer fees and exchange rates. Fees and foreign exchange rates may vary by brand, channel, and location based on a number of factors. Fees and rates subject to change without notice. Subject to applicable taxes (if any).

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What are acceptable documents for picking up money?

Acceptable IDs:

  • Current passport
  • National identity card

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How can I find out if a money transfer is available for pickup?

You can check your transfer status online. All you need is the Sender's name and Money Transfer Control Number (MTCN) – printed on the Sender's receipt.

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When are Western Union® services available?

Each Western Union® Agent location determines its own hours of operation. Some have extended hours and some even stay open 24 hours.

Find a nearby Agent location.

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