Frequently Asked Questions
Receive money in person
Visit an Agent location near you with your government-issued ID. You will also need to ask the Sender for the Money Transfer Control Number (MTCN)**.
**The MTCN is a mandatory requirement for payout in many countries. Your Western Union® Agent will be able to provide you with more information.
Simply locate the 'Tracking' link on the homepage of our website. Then type in the Sender's name and Money Transfer Control Number (MTCN). We will then update you on the latest status of your money transfer.
Or call contact our partners in Ukraine
Raiffeisen bank Aval
0 800 500-500
0 800 500 450
Ukrainian Financial Group
0 800 500 100
0 800 3000 90 or 332
0 800 30 70 30
0 800 30 10 38
Credit Europe Bank 044 390 67 28
048 722 21 44
Generally, money transfers are paid out in cash. Other restrictions may apply.
You can pick up your money at any Agent location. You will need to complete a "To Receive Money" form or provide Agent’s operator with the following information in other ways:
- Approximate amount expected
- Sender's name
- Sender's country
- Money Transfer Control Number (MTCN)
- Acceptable ID documents
You may be asked to provide additional information by the staff at the location.
All fees are paid by the Sender. Receiving money is free of charge unless the Receiver chooses to receive the money in a different currency or to a device or an account which is not part of the Send transaction. Western Union may make money from foreign currency exchange***.
*** Western Union also makes money from currency exchange. When choosing a money transmitter, carefully compare both transfer fees and exchange rates. Fees and foreign exchange rates may vary by brand, channel, and location based on a number of factors. Fees and rates subject to change without notice. Subject to applicable taxes (if any).
- Current passport
- National identity card
You can check your transfer status online. All you need is the Sender's name and Money Transfer Control Number (MTCN) – printed on the Sender's receipt.
Each Western Union® Agent location determines its own hours of operation. Some have extended hours and some even stay open 24 hours.
Find a nearby Agent location.