Frequently Asked Questions

Identification process for sending money online

 

Does Western Union need to confirm my identity?

How long will it take to confirm my identity?

How do I provide my identification document?

What do I do – I forgot my User ID / login password/ repeatedly entered incorrect details?

What do I do if I want to change my login details – password, email address?

How can I cancel my WU.COM enrollment?

 

Does Western Union need to confirm my identity?

All senders must provide valid Ukrainian passport. For registration and service usage it is required to pass customer identification process at PrivatBank location. It is mandatory to collect and verify the mobile phone number, email address, full legal name, full residential address in Ukraine (City, Street, House/apartment number, Postal code), nationality and ID information.

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How long will it take to confirm my identity?

If you already are a PrivatBank customer, your profile on Western Union site will be created and confirmed instantly after you enter a one time password sent to you mobile phone. If you haven’t gone through your ID verification process, you will be asked to visit a PrivatBank location to register.

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How do I provide my identification document?

You will be asked to come to a PrivatBank location and bring a valid Ukrainian passport in order to register for Western Union’s online service. Once this is done, you will be able to send money online after entering your mobile phone and one-time password sent to your mobile phone.

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What do I do – I forgot my User ID / login password/ repeatedly entered incorrect details?

You will be asked to enter one time password that is sent to your mobile phone. If you cannot login, please check, if you are using a mobile phone number that was used upon registration for the service.

If you need assistance, please contact Customer Service Center +380 (800) 500 or 3700 from mobile, service is available 24/7.

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What do I do if I want to change my login details – password, email address?

Your mobile phone and one time password will be needed for accessing WU site. If you want to change your mobile phone number, you will be asked to visit a PrivatBank location to do so. You can change your email address on WU enrollment site. Please select "Change email address" from the WU enrollment Information menu.

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How can I cancel my WU.COM enrollment?

Please contact Customer Service Center +380 (800) 500 or 3700 from mobile, service is available 24/7.

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