Frequently Asked Questions
Identification process for sending money online
All senders must provide valid Ukrainian passport. For registration and service usage it is required to pass customer identification process at PrivatBank location. It is mandatory to collect and verify the mobile phone number, email address, full legal name, full residential address in Ukraine (City, Street, House/apartment number, Postal code), nationality and ID information.
If you already are a PrivatBank customer, your profile on Western Union site will be created and confirmed instantly after you enter a one time password sent to you mobile phone. If you haven’t gone through your ID verification process, you will be asked to visit a PrivatBank location to register.
You will be asked to come to a PrivatBank location and bring a valid Ukrainian passport in order to register for Western Union’s online service. Once this is done, you will be able to send money online after entering your mobile phone and one-time password sent to your mobile phone.
You will be asked to enter one time password that is sent to your mobile phone. If you cannot login, please check, if you are using a mobile phone number that was used upon registration for the service.
If you need assistance, please contact Customer Service Center +380 (800) 500 or 3700 from mobile, service is available 24/7.
Your mobile phone and one time password will be needed for accessing WU site. If you want to change your mobile phone number, you will be asked to visit a PrivatBank location to do so. You can change your email address on WU enrollment site. Please select "Change email address" from the WU enrollment Information menu.
Please contact Customer Service Center +380 (800) 500 or 3700 from mobile, service is available 24/7.