Frequently Asked Questions

Click below to find answers to frequently asked questions regarding:

 

How do I find out if my money transfer has been sent?

How do I find out if a money transfer's available for pickup?

How do I pick up a money transfer?

What about exchange rates?

How long does it take to send money online?

How much can I send online?

How do I find a Western Union agent location?

 

How do I find out if my money has been sent?

Any time after sending, you can check your transfer status online. All you need is your name and the tracking number (MTCN) printed on your receipt.

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How do I find out if a money transfer's available for pickup?

You can check your transfer status online. All you need is the sender's name and the tracking number (MTCN) printed on the sender's receipt.

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How do I pick up a money transfer?

You can pick up your money at any agent location. You'll need to complete a "To Receive Money" form and include the following information:

  • Name
  • Address
  • Sender's name
  • Sender's city and country

Acceptable ID documents also are required. Some restrictions may apply.

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What about exchange rates?

When you send money internationally, your receiver will generally be paid in local currency. The exact amount will be calculated based on the exchange rate applicable at the time of shipment. However, for transfers to certain countries, the exact amount will be calculated based on the exchange rate applicable at the time of receipt.

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How long does it take to send money online?

Here are a few ways you can send money online using Western Union:

  • Money in minutes:

If your money is needed within minutes, you can send online using your credit or debit card. Receivers can pick up cash at Western Union locations worldwide, depending on the hours of operation at that location.

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How much can I send online?

If you send online only occasionally, you can send up to 1.000 EUR within a 12-month period before we ask you to confirm your identity.

If you plan to send money regularly using wu.com, we will need to verify your identity. After that is finished, your send limit will increase to 5.000 EUR per transfer. 

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How do I find a Western Union agent location?

Find a nearby agent location online or look for Western Union in your local telephone directory. 

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