How to Provide Your Identification

ID verification is required when you send more than 1.000 EUR. Once your profile is verified, you'll be able to send up to 5.000 EUR within a 3-day period.

Here is how it works:

Step 1: Choose Start verification in your profile.

Step 2: Follow the directions in the letter and fill out the confirmation form.

Step 3: Copy or scan both sides of your photo ID. Make sure your picture, signature, birthdate, and expiry date are visible. Passport, EU/EEA identity card, EU driving license and Slovakian resident permit are acceptable.

Step 4: Sign and date the confirmation form. Your signature must match the one on your photo ID.

Step 5: Send all documents to Western Union.

By mail:

Western Union
Schubertring 11
1010 Vienna

By email:

Save your scans as PDFs or JPGs and send an email with the attachments to

Step 6: Log in to your profile to check your identification status. Verification may take several days. When it is complete, we will email you. In meantime, you can send money by visiting a nearby agent location.

*Please send us a COPY of your identification, not the original. Keep the original in a safe place.