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Contact Us

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Contact us regarding money transfered through an agent
First, contact your nearby Western Union agent directly to see if you can resolve the problem.

Contact us about money sent online

If you have any questions regarding the online money transfer, please call customer care within 180 days at 8 800 500 95 60. Service is free of charge and is available 24/7.

Our online money transfer service is provided by B&N Bank Digital (JSC) (Bank of Russia license number 2827) as a participant of the Western Union payment system.

Customer Care contacts
Email us: wucis.customer@westernunion.com
Call 8 800 200 22 32 toll-free or +7 495 782 98 22 to speak with a Customer Care Representative

Contacting us outside Russia
For customers outside Russia, please choose your country's website from the top banner and call the local number on that country's Contact Us page.

Contact Information

Non-Banking Credit Organization
Western Union MT East
16A Bldg 1, Leningradskoe shosse
125171, Moscow, Russia