Registration

How do I register online on wu.com in Serbia?

Registration is required for most of our services. After you open wu.com you’ll need to complete the profile registration form and follow these steps:

• Enter your name, last name, middle name (if applicable) and your phone number.
• You will receive a one-time verification code to your mobile phone.
• Fill in the online registration form  with the following information: full name, full address, date and country of birth, personal identification number, your government-issued ID. When an expired ID is detected, you will be required to provide a new one.
• Once you have successfully registered online, you will be asked to accept the Terms and Conditions of Online Profile Registration and Online Privacy Statement for our online services.
• After your profile is created, you will need to go through one-time verification in person at one of Tenfore locations. Learn more about it.

Does it cost anything to register for online services in Serbia?

No, it’s free to register.

Who can register and send money online?

Anyone who meets the following conditions, can use our online money transfer service.

• Residents of Serbia should have a passport or a valid Personal identification card.
• Must be at least 18 years old.
• Must accept the Terms and Conditions of Online Profile Registration and Online Privacy Statement for using our services.
• Must have a credit or debit card issued in Serbia.
• Must have a valid phone number issued in Serbia.

How many times can I register?

Registration with a valid ID and phone number is possible only once.

How can I change or update my wu.com profile?

You can change or update your WU profile information from the “Profile” tab after you log in. If you require to change your name, last name or date of birth, simply visit your online profile and select "Edit profile" from the right-side menu to edit that information. If you have any questions about your profile update, please contact our partner’s customer service center at 011/333 4 999 or send an email to info@transfernovca.rs, Mon – Sat (7a.m. – 8 p.m.), Sun (8a.m. – 7p.m.).

What do I do if I forgot my User ID / login password/ or repeatedly entered incorrect details?

Your User ID is your phone number. If you forgot your password, you can select the “Forgot password” option and a new password will be sent to your phone number. If you repeatedly entered incorrect details or your profile is locked, please try to log in to your profile after 30 minutes or contact our partner’s customer service center at 011/333 4 999 or send an email to info@transfernovca.rs, Mon – Sat (7a.m. – 8 p.m.), Sun (8a.m. – 7p.m.).

What do I do if I want to change or update my password and phone number?

You can change your password or mobile phone number on the “Profile” page after you log in. Please select "Edit profile" from the right-side menu and change your password. For online registration, you can use only one phone number. If you have any questions please contact our partner’s customer service center at 011/333 4 999 or send an email to info@transfernovca.rs, Mon – Sat (7a.m. – 8 p.m.), Sun (8a.m. – 7p.m.)

How can I delete my Western Union® online profile?

You can delete your online profile by contacting our partner’s customer service center at 011/333 4 999 or send an email to info@transfernovca.rs, Mon – Sat (7a.m. – 8 p.m.), Sun (8a.m. – 7p.m.).