Receive Money

How can I collect the money?

1. Cash pick up at an Agent location

You can pick up your money at any Western Union agent location in Serbia. (link to Find locations) You'll need to provide the following information:

• Your full name
• The tracking number (MTCN – Money Transfer Control Number).
• The exact amount expected.
• Your sender's full name.
• The country the money came from.
• A valid government-issued ID.

Some restrictions may apply.

2. Direct to Bank

The money is sent to the receiver’s bank account provided when sending the money transfer.

What documents can I use to pick up money in Serbia?

You need to present a valid passport or personal identification card to pick up money at a Western Union agent location. Acceptable IDs are subject to the Banking laws and regulations of Serbia.

How do I know if my money transfer has been received?

You can go to "Track a transfer" at wu.com. There you can type in the sender's name and the Money Transfer Control Number (MTCN) and you’ll get an update on the latest status of your money transfer. You can also call our partner’s customer service center at 011/333 4 999 or send an email to info@transfernovca.rs, Mon – Sat (7a.m. – 8 p.m.), Sun (8a.m. – 7p.m.). For more information, please visit your nearest Western Union agent location., or call our partner's customer service center at 011/333 4 999 or send an email to info@transfernovca.rs, Mon – Sat (7a.m. – 8 p.m.), Sun (8a.m. – 7p.m.)

How does a Western Union agent pay out a money transfer?

Money transfers will generally be paid in cash. Other restrictions may apply. For more information, please visit your nearest Western Union agent location, or call our partner’s customer service center at 011/333 4 999 or send an email to info@transfernovca.rs, Mon – Sat (7a.m. – 8 p.m.), Sun (8a.m. – 7p.m.).

How much does it cost to receive money?

All applicable fees are paid by the sender. The receiver pays no transfer fees.