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Frequently Asked Questions
Identification Process
Does Western Union need to confirm my identity?
How long will it take to confirm my identity?
How do I provide my identification document?
Where are dedicated locations for physical identifications in Serbia?
What do I do if I forgot my User ID / login password/ repeatedly entered incorrect details?
What do I do if I want to change my login details, password, email address?
Does Western Union need to confirm my identity?
Yes, before making your first online transfer, you will need to verify your profile. Once you have successfully registered online, you will be asked to visit one of the Tenfore’s locations and verify your identity in-person.
How long will it take to confirm my identity?
After you present a valid government-issued ID at one of the Tenfore’s locations, you will receive a confirmation via email/SMS that your profile has been verified. If you need to send money before your verification is completed, please visit a Western Union agent location.
Which Tenfore’s locations branches can verify my profile in Serbia ?
You can find the nearest location to get verified in person here.
What do I do if I forgot my user ID, login password or my profile is locked?
Your User ID is your mobile phone number. If you forgot your password, you can select the “Forgot password” option and a new password will be sent to your email. If your profile is locked, please try to log in again after 30 minutes or contact the Western Union customer care at 011/333 4 999 or send an email to info@transfernovca.rs, Mon – Sat (7a.m. – 8 p.m.), Sun (8a.m. – 7p.m.).
What do I do if I want to change my login details, password, or email address?
You can change your password at any time on the “Profile” page after you log in. Please select "Edit profile" from the right-side menu and change your password. (link to log in page) For online registration, you can use only one email address. After you verify your email, it cannot be changed.
How can I delete my Western Union profile?
To do this please contact the Western Union customer care at 011/333 4 999 or send an email to info@transfernovca.rs, Mon – Sat (7a.m. – 8 p.m.), Sun (8a.m. – 7p.m.).