Frequently Asked Questions
Identification process FAQ
Online consumer identification process
If you plan to send money regularly using wu.com, we will need to verify your identity. After that is finished, your send limit will increase to 5.000 EUR per transfer.
If you send online only occasionally, you can send up to 1.000 EUR within a 12-month period before we ask you to confirm your identity.
The process may take several days. After your identity is verified, you will receive a confirmation email.
If you need to send money before your verification is completed, please visit a Western Union agent location.