With the Start online and pay in-store service, you could get access to lower transfer fees than if you directly started the transfer at an agent location. This is how it works:
How can I lock the price of the transfer at wu.com?
When you start a money transfer at wu.com, the exchange rate* available at that time will be the one that’s locked in for 24 hours. You should visit a participating agent location within 24 hours to pay for the money transfer you started online in order to send money at the exchange rate you secured.
* Due to local restrictions in some countries, the exchange rate can be fixed only when the money is collected.
The Money Transfer Control Number (MTCN) is a unique code assigned to your transfer. When you start a money transfer online, you will receive the MTCN on your receipt at the agent location. Your receiver will need this number when they pick up their money, and it can also be used to track your transfer. Do not share this number with anyone other than your intended receiver.
When you start a transfer on wu.com and visit one of the participating Western Union agent locations to pay for your transfer, you save time and lock in the exchange rate for 24 hours, so there is no change in the complete amount you pay for your transfer.
Find all countries you can send money to at wu.com.
You can pay for your Start online and pay in-store transfer at any of the participating Western Union agent locations. To see the complete list for Philippines, please use our agent locator tool.
To pay and complete the money transfer, you will be asked to provide the following to the agent:
Once you finish filling in the details for your transfer online, a confirmation screen will be shown to you right away. After you visit one of the participating Western Union agent locations and pay for your transfer, you will be given a receipt with the tracking number (MTCN) and the money will be sent. You should then provide your receiver with the tracking number so that they can pick up the money. When the transfer is complete and the money picked up by the receiver, a confirmation message will be sent to your email address and an SMS to your phone number (if you provided one during registration)..
You can cancel a Start online and pay in-store transfer only if the money has not been collected by the receiver in the destination country, or if the transfer is automatically cancelled after no payment was received within 24 hours. If you wish to cancel your online money transfer, please call our Customer Care.
Yes, you’ll get a receipt at the agent location after the transfer is completed.