Identification Process

Does Western Union need to confirm my identity?

You can start a money transfer online by creating a profile on Westernunion.com. Once you have successfully registered and started a transfer online, you will be asked to visit a participating agent location to pay for your transfer and verify your identity and phone number in person. To do so, you will need to present a valid government-issued photo ID. Make sure you bring the same ID that you have used in your profile.

How long will it take to verify my identity?

After presenting a valid government-issued ID at the nearest participating agent location, you will receive a confirmation by phone. If you need to send money before your verification is completed, please visit a Western Union agent location.

What documents do I need to present to send money?

You’ll need to present any official government-issued ID, such as:

• Passport.
• Govt Office/ GOCC ID.
• Driver’s License.
• Professional Regulation Commission (PRC) ID.
• National Bureau of Investigation (NBI) Clearance.
• Postal ID.
• Voter’s ID.
• Government Service Insurance System (GSIS) E Card.
• Employment ID.
• Overseas Workers Welfare Association (OWWA) ID.
• Overseas Filipino Workers (OFW) ID.
• Seaman’s Book.
• Social Security System (SSS) ID.
• Student ID (for students 16 – 21 years old).
• Integrated Bar (IBP) ID.
• Senior Citizen Card.
• Unified Multi-Purpose ID (UMID).
• Police Clearance Certificate.
• Alien Certificate of Registration.
• Disabled Person Cert/ID NCWDP.
• DSWD Certificate.
• Tax Payers ID (TIN ID).
• Barangay Certification.

For non-residents, the documents needed are:

• Passport.

If you started the registration process online at wu.com, please remember to carry the same government-issued ID that you used at the time of registration.

Acceptable IDs are subject to the Banking laws and regulations of the Philippines.

What are the dedicated locations for identity verification in the Philippines?

You can find all locations for physical verification here.