Pay for your Amazon purchases at a participating Western Union agent location.

You can now use cash to pay for millions of Amazon.com products at your local participating Western Union® agent location. Use our Agent Locator to find a participating agent location near you.
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buy global, pay local

Two ways toshop with cashon Amazon.

With Amazon PayCode and Amazon Cash, you don’t need a debit or credit card to get access to Amazon’s great selection and low prices. Simply choose Amazon PayCode at checkout and pay at Western Union, or add cash to your Amazon Balance with Amazon Cash at your next visit to shop when you want. All with no fees.

Check out with your Amazon PayCode.

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Shop tens of millions of products on Amazon.com.

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During check out select “Amazon PayCode” payment option.

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Visit a participating Western Union agent location with your Amazon PayCode and a government-issued ID to pay for your purchases in cash.

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Amazon ships your order right away, enjoy!

Add cash to your Amazon Balance.

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Get started at amazon.com/cash and verify your phone number.

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Provide your verified phone number at a participating Western Union agent location.

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Add between $5 – $500 in cash to your Amazon Balance.

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Shop tens of millions of products on Amazon.com.

Benefits of paying at Western Union

Reliable.

Our customers rely on us to process millions of money transfers and bill payment transactions every year. Now you can rely on us for your Amazon.com payments too.

Convenient.

Visit us to pay for your Amazon.com purchase in cash or to add cash to your Amazon Balance with Amazon Cash. Just bring your ID and Amazon PayCode or if you are adding cash to your balance – provide your phone number. A friendly agent will process your cash payment.

No extra fees.

You don’t need to worry about credit card charges or hidden bank fees. Western Union and its agents do not charge you for paying in cash with Amazon PayCode or adding cash to your Amazon Balance with Amazon Cash.

Find a participating Western Union agent location to pay for your Amazon purchases.

Find a location

Frequently asked questions

What is Amazon PayCode or Refund Code?

These codes are issued by Amazon at the time of your check-out with Amazon PayCode. They contain secure information about the details of your order and help us process a payment or a refund at a participating Western Union agent location. Please bring these with you when you come to process the payment.

Where can I find my Amazon PayCode or Refund Code?

You can find your Amazon PayCode or Refund Code in the confirmation email or Amazon app/website.

When does the Amazon PayCode or Refund Code expire?

Please refer to your Amazon order confirmation to find our when your Amazon PayCode or Refund Code expires.

What do I need to have with me when I come to pay in person for an Amazon purchase at a participating Western Union agent location?

The following is required:
• A valid, government-issued photo ID, for example: US Driver’s License; US Passport, US State ID, Government-issued National ID, Military ID, Alien ID, International Driver’s License, Instituto Federal Electoral / Mexico ID, Matricula Consular Card / Mexico ID
• Amazon PayCode or Refund Code provided by Amazon
• The right amount of money in cash to pay for the order. The amount you see at the check-out is the final price. There are no additional fees.

What if I forgot to bring my ID?

We are unable to process your payment or refund without a valid government-issued ID.

What if my name on the order doesn’t exactly match the ID provided for the payment at a Western Union location?

• Spelling mistakes are acceptable if either the first or last names are recognizably the same;
• Only your first and last name will be checked so make sure that they match your order details;
• Missing or incorrect middle or paternal names are optional.
• If you have misspelled your name, you will need to contact Amazon Customer Service to update your payment details.

What if I want someone else to pay for my Amazon order at a Western Union location?

At this time, we do not allow other people to pay for your order. The name on the original Amazon order must match the ID of a person paying at a participating Western Union agent location.

What if my payment at a Western Union location has been declined?

We are unable to process your payment, please visit Amazon.com website or app and use a different payment method.

What if I don’t have enough money with me when I come to pay for my purchase at a Western Union location?

We are unable to process the payment without the full amount. To complete the payment, please come back to us with the right amount shown in your Amazon confirmation.

How long does it take for Amazon to receive the payment via Western Union?

You can expect to receive confirmation of your payment from Amazon within several minutes of making your payment in person. Please check the Amazon app of the website to track your payment and the overall status of your order.

How are the local taxes and duties are paid?

Local duties and taxes are included with the total amount due for the order.

How do I find a nearest participating Western Union agent location where I can pay for my Amazon order?

Please go to our Agent Locator and choose ‘Amazon PayCode’ option to see participating Western Union agent locations nearest to you.

If I need to get a refund, do I need to come back to the same participating Western Union agent location where I originally paid for the order?

You can get a refund for your original Amazon PayCode payment at any participating Western Union agent location accepting Amazon payments. Please go to our Agent Locator and choose ‘Amazon PayCode’ option to see the participating agent locations nearest to you.

Can I receive a refund at a participating Western Union agent location if I placed my original order using a credit/debit card online?

You can only receive a refund at a participating Western Union agent location for an order originally paid for in cash at a participating Western Union agent location. Please contact Amazon if you need a refund for any other means of payment.

Will I get My WU® Rewards points for Amazon purchase payments I make at participating Western Union agent locations?

Payments made for Amazon purchases do not qualify for My WU® Rewards.

What if I decide to cancel my order after I’ve made a payment at a participating Western Union agent location?

Please go to Amazon app or website and follow the instructions about cancelling the order. Once you have a Refund Code, please come to a Western Union location for a refund.

Can I cancel my order before it ships?

Please refer to Amazon app or website for instructions on how to cancel your order.

What if I have a question about my Amazon order?

Please refer to Amazon app or website for any questions regarding your order.

Frequently asked questions

What is Amazon Cash?

Amazon Cash lets you use cash to shop on Amazon. Unlike prepaid cards, Amazon Cash charges no fees. Unlike physical gift cards, Amazon Cash is always in stock and available in any amount from $5-$500. You don’t need to use credit or debit cards to get access to Amazon’s great selection and low prices.

Who is Amazon Cash for?

Amazon Cash is for anyone who prefers using cash. This could be because you don’t have credit or debit cards or you don’t like using them.

How do I find a nearest participating Western Union agent location where I can add cash to my Amazon Balance with Amazon Cash?

Please go to our Agent Locator and choose ‘Amazon Cash’ option to see  participating Western Union agent locations nearest to you.

When can I use funds added with Amazon Cash?

Funds are available in your Amazon Balance within seconds after the transaction is complete at the register.

How do I add funds to Amazon Cash?

Visit Amazon.com/cash to add or verify your phone number by clicking on ‘Confirm your phone number’ button. Go to a participating Western Union agent location and provide the phone number to identify your account. Add between $5-$500 to your balance that can be used to shop on Amazon.com. Each Amazon Cash transaction adds an Amazon.com Gift Card to your Amazon Balance in seconds.

What if my account cannot be verified via phone number at a participating Western Union agent location?

If you use an unverified phone number, check your receipt for an Amazon.com Gift Card Claim Code that can be redeemed at www.amazon.com/gc/redeem

Does Amazon Cash cost anything to use?

No, there are no fees to use Amazon Cash.

Are there limits to how much I can add to my Amazon Balance in an Amazon Cash transaction?

Yes, you can add any amount between $5 and $500 in a single Amazon Cash transaction. Daily limits also apply and may vary by retailer.

Who should I contact if my Amazon Balance is incorrect or if the funds I added have not appeared in my Amazon Balance?

Once payment occurs in store, make sure you receive a receipt for the Amazon Cash transaction from the cashier. If your Amazon Cash transaction is not listed on the receipt, please work with the store’s customer service to troubleshoot. If you have a receipt confirming the transaction, but funds have not been loaded into your account within 15 minutes of payment, please check your balance activity at Amazon.com. If you are still not seeing your Amazon Cash transaction listed, please keep your receipt safe for record-keeping and contact Amazon Customer Service.

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