Sending money online

Frequently Asked Questions

 

Can I send a money transfer online with Western Union?

What do I need to send a money transfer online?

How much money can I send online?

How long will it take before the receiver can collect the money after I send it?

How do I pay for an online money transfer?

Will I be charged a cash advance fee when using this service?

What are Verified by Visa® and MasterCard SecureCode®?

Why was my card debited even though I wasn’t able to complete an online money transfer?

Can I cancel my online money transfer?

Can I get a refund if I cancel my online money transfer?

 

Can I send a money transfer online with Western Union?

Yes—you can send money online 24/7 using a Visa® or MasterCard® credit, debit or prepaid card.

Receivers can pick up the money within minutes* from participating agent locations worldwide.

* Funds availability is subject to the terms and conditions of the service, including agent location hours and differences in time zones.

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What do I need to send a money transfer online?

You’ll need your receiver’s full name (as it appears on their ID) and address, and a Visa® or MasterCard® credit, debit or prepaid card issued by an New Zealand bank. You also must be over 18.

When you first register with Western Union, we’ll need to confirm your identity and create an online account for you. You may need a New Zealand driver’s licence.

In some cases, you may also be required to call our call center if we need additional information. We’ll let you know.

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How much money can I send online?

The maximum daily transaction limit is NZD $5000, but your specific daily transaction limit will vary based on the service you choose and your transaction history. Please register and visit your profile to see your individual transaction limit.

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How long will it take before the receiver can collect the money after I send it?

Once you’ve completed the transaction online and received your receipt with a tracking number (MTCN), your receiver will be able to collect the money within minutes* from participating agent locations around the world.

* Funds availability is subject to the terms and conditions of the service, including agent location hours and differences in time zones.

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How do I pay for an online money transfer?

We accept Visa® or MasterCard® credit, debit and prepaid cards issued by an New Zealand bank in your name. A corporate credit card in a company name can’t be used to pay for an online money transfer in Australia.

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Will I be charged a cash advance fee when using this service?

If you use your credit card, you may be charged an additional cash advance fee by your card issuer for this service. You may be able to avoid these fees if you use a debit or prepaid card. Contact your issuing bank for any questions related to cash advance fees.

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What are Verified by Visa® and MasterCard SecureCode®?

Verified by Visa® and MasterCard SecureCode® wwere developed to help prevent unauthorized use of cards online. These services use personal passwords or identity information to help protect cards against unauthorized use. They’re available for most cards from participating financial institutions.

Once your card is activated, your card number will be recognized whenever it’s used at participating online merchants. When you process a money transfer online with Western Union, you may be prompted for your Verified by Visa® or MasterCard SecureCode® password to complete the transaction.

You can still use your card on our site if you haven’t activated Verified by Visa® or MasterCard SecureCode®.

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Why was my card debited even though I wasn’t able to complete an online money transfer?

Depending on the reason why the transfer couldn’t be completed, your card issuer may have already placed a pre-authorization on your card for the full amount.

The funds are being held by your card issuer, not by Western Union. The card issuer will automatically release these funds, but it may take up to a couple of days.

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Can I cancel my online money transfer?

You may be able to cancel it if the money hasn’t yet been picked up by the receiver. Please contact us for more information.

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Can I get a refund if I cancel my online money transfer?

 

It depends on the circumstances specific to your transaction. Please contact us for more information.

If you do receive a refund, the funds will be credited back to the card you used. Depending on the issuing bank, it may take 7-14 days for the funds to appear on the card.

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