Frequently Asked Questions
You can find an agent location on our website.
You can pick it up at any agent location. Look for the nearest one on our website.
You’ll need the tracking number (MTCN) as well as the sender’s name, sender’s country and transfer amount. You’ll also need to provide an accepted form of government-issued photo ID to pick up the money.
For your protection and to meet regulatory requirements, you must have an accepted form of government-issued photo ID to pick up money at an agent location in New Zealand.
Acceptable identification includes:
- All passports (New Zealand and overseas)
- New Zealand-issued drivers license
- Foreign National identification (must be in English and have a photo)
- New Zealand-issued 18+ proof of age cards
Availability depends on the agent’s opening hours. You can check the hours of operation using our agent locator.