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Frequently Asked Questions

FAQ Online Identification Process


We’ll need to verify your identity when you send more than 1000 EUR. It will help us to know you and serve you better by getting your information correct upfront.


You can verify your identity through the following methods:


Online using IDIN (eID):

  1. Log in to your Western Union profile and choose Start verification. If you don’t have a profile already, create one on westernunion.com or the mobile app.
  2. Select a bank from where your details can be authenticated.
  3. Log in using your bank credentials.
  4. Enter Bank login ID and password.
  5. Once your authentication is completed successfully, your profile will be verified immediately. In case it failed, please choose Verify by letter.

Using email or regular mail

  1. Log in to your Western Union profile. If you don’t have a profile already, create one on westernunion.com or the mobile app.
  2. Go to your profile and choose Start verification then select Verify by letter.
  3. Once you’ve received a letter from us, send us a copy of any one of the following photo IDs on our email: id@westernunion.com.
    • Passport (front and back)
    • EU/EAA ID card (front and back)
    • Driving License issued by Netherlands
  4. You can also post us copies of any one of your documents via regular mail at the following address:

  5. Western Union Processing Lithuania, UAB
    Online and Prepaid Customer Identification Unit
    Balcikonio str. 9C
    LT-08247 Vilnius
    Lithuania

Please make sure your picture, signature, birthdate, and expiry date are clearly visible and your documents are in PDF or JPG format. Remember to send us a copy of your document and not the original.

Verification may take several days. Once it’s complete, we’ll email you.