Customer Support

Send money

 

Who uses the Western Union money transfer service?

What are Western Union agent locations?

What is the Western Union money transfer service offered at agent locations?

How do I send money from an agent location?

What do I need to send money from an agent location?

How much money can I send from an agent location?

How are money transfers paid out to individual receivers?

How can I find out if my money transfer has been paid?

How can I find out if a money transfer is available for me to pick up?

How do I pick up a money transfer?

What is considered acceptable documentary evidence of identity to pick up a money transfer?

During what hours is the service available?

How do I find a Western Union agent location?

Can I pay in cash even if I use the app to send money?

How can I pay for my money transfer?

 

Who uses the Western Union Money Transfer service?

Anyone who needs to send or receive money quickly. This often includes people who are supporting friends or relatives living in a foreign country, travelers, and business people who need to make fast international remittances.

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What are Western Union agent locations?

Western Union agent locations are independent businesses that provide money transfer service to their customers on behalf of Western Union.

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What is the Western Union Money Transfer service offered at agent locations?

Western Union agent locations offer the ability to send money using cash worldwide.

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How do I send money from an agent location?

The sender initiates the transaction by completing a Send Money form and paying the agent cash to cover the transfer amount plus applicable fees. The agent immediately processes the transaction.

To pick up the money, the receiver completes a Receive Money form at any Western Union agent location and provides proper identification. The agent then pays the transfer amount to the receiver.

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What do I need to send money from an agent location?

Sending money with the Western Union money transfer service from an agent location does not require credit cards, debit cards, bank accounts, or memberships. You will need to show valid identification.

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How much money can I send from an agent location?

You can usually send any amount you wish. However, for certain amounts and transfers, you may be subject to certain security compliance requirements and may have to provide additional information or documentation.

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How are money transfers paid out to individual receivers?

Generally, we pay your money transfer in cash but in some cases, pay out may be made in the form of a money transfer cheque, a combination of cash and cheque, and in some locations, directly to your bank account. Learn more about depositing directly to a bank account. Other restrictions may apply.

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How can I find out if my money transfer has been paid?

Any time after the money transfer has been sent, you can check your transfer status online. All you need is your name and the tracking number (MTCN) printed on your receipt to verify if the money transfer has been paid.

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How can I find out if a money transfer is available for me to pick up?

You can check your transfer status online. All you need is the sender's name and the tracking number (MTCN) printed on the sender's receipt to determine if the money is available for pick up.

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How do I pick up a money transfer?

You may pick up your money transfer at any agent location. You will need to complete a Receive Money form with the following information:

  • Name
  • Address
  • Amount expected
  • Sender's name
  • City and country being sent from

Acceptable documentary evidence of identity is also required.

Some restrictions may apply.

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What is considered acceptable documentary evidence of identity to pick up a money transfer?

Primary identification verifying the full name (birth certificate, etc.) and one form of non-primary identification verifying the current or permanent address (e.g. utility bill, a letter from a hostel manager confirming temporary residence).

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During what hours is the service available?

Each Western Union agent location determines its own hours of operation, and most maintain extended hours, or even stay open around the clock.

Find a nearby agent location.

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How do I find a Western Union agent location?

Find a nearby agent location online or look for Western Union in your local telephone directory.

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Can I pay in cash even if I use the app to send money?

Yes, if your receiver is picking up the money at an agent location. You can do this using our mobile app.

When you begin a money transfer on the mobile app, you will be provided the option to pay in cash at an agent location.

Western Union also makes money from currency exchange. When choosing a money transmitter, carefully compare both transfer fees and exchange rates. Fees, foreign exchange rates, and taxes may vary by brand, channel, and location based on a number of factors. Fees and rates subject to change without notice.

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How can I pay for my money transfer?

WU.com or mobile app

Use a debit card. You may also initiate your transfer using the mobile app and pay cash at participating WU agent locations.

 

In person

Visit a Western Union agent location to send money using cash or, in some cases, a debit card.

*Card issuer cash advance fee and associated interest charges may apply. Use a debit card to avoid these fees and charges.

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