• Receiver
  • Payment
  • Review
  • Receipt

Frequently Asked Questions

FAQ Send Money in Person


Who uses Western Union money transfer services?

Western Union services are for anyone who needs to send or receive money quickly. From travelers and people supporting friends or relatives abroad, to business people who need to make faster international transfers.



Who are Western Union® agents?

They are our representatives in the different countries you need to send or receive money, they may be banks, post offices, supermarkets, grocery stores, check cashers, mailbox centers, drug stores, travel agencies, depots, airports, train and bus stations, currency exchange offices and other retailers.



How can I find a Western Union® agent location in Malaysia?

Finding an agent location in Malaysia is easy, go to our agent finder.



How do I send money from an agent location?

Once you get to our agent location, you will be asked to provide some information like your receiver’s first name, last name, the amount you wish to send, and the country you are sending to and your Government issued ID; then just give the agent the total amount including the applicable fees. Your money will be available in minutes to your receiver after the transfer is completed.



What documents can I use to send money in Malaysia?

You need to present any official Government issued ID (e.g. valid passport, Government issued ID, driver’s license, residence permit with photo, work permit with photo, emergency passport, UNHCR Card, military/police/government ID, I Kad) to send money at a Western Union agent location. Acceptable IDs are subject to the Banking laws and regulations of Malaysia.



How much money can I send from a Western Union agent location in Malaysia?

You can usually send any amount you wish.  However, for some transfers, you may have to provide additional information or documentation. Currently, you can send in person up to 50,000 MYR per transfer, per day.



How are money transfers paid out to receivers?

Money transfers will generally be paid in cash.

Other restrictions may apply. Please contact a Western Union agent (link to “Find location” page) to get more information about restrictions or you can call Western Union’s Customer Service Center toll free number 1-800-81-3399, direct dial-in +85234080460, or send an email to malaysia.customer@westernunion.com.



How can I know the status of my money transfer?

You can check your transfer status online. All you need is the sender's name and the tracking number (MTCN – Money Transfer Control Number) printed on the sender's receipt.



Can I send money at any time at an agent location?

Each Western Union agent location determines its own hours of operation. Some have extended hours and open during weekends.

Find a nearby Western Union agent location with our agent finder.